Remote access again!

[danielsson73]

Server Version#:1.18.2.2029-36236cc4c
Player Version#:

WTF is up with Plex? I don’t change ANY setting, yet remote access is as stable as my winnings on a roulette table… “Server is not reachable” I am going through all the tutorials, going through forums, but always sent in a loop where all settings are checked, security levels etc… but why does it then all of a sudden start working, then not working another time?

Hugely frustrating and as even without changing settings it sometimes works makes me think I can look for a solution for an infinity as the answer will not be found by the user… can’t you please not just get it friggin right for us paying users?

[odoylerules]

I agree this last beta release is complete BS… had to reinstall Plex entirely and it just crashed again. By far the worst update in years…

[SE56]

Hi,
can you explain your issue with more detail as it’s working for me on 1.18.7.2415

MacOS 10.15.3

Screenshots if possible

[perrypking]

JUST FYI. There is a similar but older thread on this problem. Go take a look at it . Especially the last two postings re: xFinity routers.

**The title is: Remote Access won’t stay connected after update to 1.18.2.2058 Search for it on the forum. Might help you or others - maybe !

[sa2000]

seeing the mention of xFinity I have found that the xFinity gateway routers have new xFi Advanced Security - see https://www.xfinity.com/support/articles/using-xfinity-xfi-advanced-security

It appears that this blocks requests coming in until the user allows access for the remote IP and when allowing access that would only be for 30 days.

Examples

One of the two in this screenshot is a backend Plex system that is used for checking remote access

[sa2000]

Just found that the issue is already covered by this topic

Xfinity XFi Security and impact on availability of Remote Access

Hello, I have a friend who is too proud, stubborn, or bullheaded to post on the forums for some unknown reason. Does anyone have Comcast Xfinity w/ Unlimited Data and XFi security? If so, do you have your Plex server up and running with direct access and not relay? Did you have to call Comcast to accomplish that? He’s apparently having an issue where he’s opened up the ports on their security webpage, but it’s blocking every IP that attempts to connect and they have to manually allow it… A…

[Umpi]

Same problem here. Since a few days I’m getting “Server unreacheable” from some devices…
I have not changed anything on my setup… same router than 4 years ago…
I have just installed PMS 1.18.7.2434 and same problem…

[rklinger]

same problem here… everything was working until this morning. no changes, but no access with plex.tv remote or local

[Philos07]

Same issue here. Openwrt router, no change in the last month or so, and suddenly not only the server is unreachable, even from the machine the server is being ran, as it’s impossible to quit the app as usual, having to force quite the process.

[sa2000]

Is this still happening with the latest beta that you are running on 1.18.8.2468-5d395aa9 ?

There have been some fixes relate to server access (not remote access related but would cover both local and remote)

If there is still an issue, please gather logs for the problem and give indication as to when arose and from what device

Reporting issues with Plex Media Server | Plex Support

Plex Media Server Logs | Plex Support