Let me check… When those are misconfigured – crap breaks.
On your post where you say my internet connection craps out. It says it’s calling this IP 184.105.148.82. What IP is that?
Remote access is still OFF right now. Hasn’t turned back on yet.
But now it shows an X next to my IP. So no internet connection.
That’s one of Plex’s servers on the Hurricane Electric network.
Go ahead and turn on Remote Access.
That RED X is the problem.
You’re losing Internet connectivity.
All Plex does is ask “what’s my IP” from the Plex servers.
When it can’t get that – it claims “lost connectivity”
But the QNAP is not losing internet access.
Disabled Remote access… spinning wheel right now.
Enabling Remote access… spinning wheel
Let it fail
then download the logs ZIP file
CHECK PM
K, it’s still spinning…
Pull the logs ZIP and attach (if you haven’t yet)
I did (PM)
I just spent 30 minutes with ChuckPa going back and forth in PMs. I’m guessing he’s part of Plex support but not sure so I won’t say it. But he’s def very knowledgable and got my remote access fixed. It was because my QNAP server (which runs Plex) had a container I had created for something else that was somehow creating a new 192.168.1.1 address that was goofing up with Plex (who was seeing two 192.168.1.1 addresses, this one and my router’s main IP.)
Anyway, I deleted the container, rebooted the QNAP and now my private IP address is the correct one and my remote access stays on.
YEAH!!!
Thanks ChuckPa!
Yes i have 2 setup and they have been active for a long time not sure how you show they were recently created. Ill send the log later, but i already cancelled my plex service.
I suggest others do the same so plex see’s why they need customer service other than a forum.
I do work for Plex.
My time is split between customer support and engineering (packaging)
- I’m the author of the Synology, Debian/Ubuntu, and Redhat installation scripting.
- I’m the engineer to takes the executables from Engineering builds and makes it run on the various platforms
- I know about your servers because, as an employee, I can look into the basics of your account and see which servers are listed along with the server’s details.
If you’ve already made up your mind about Plex then I’ll let you be.
If you want to clear this up, let me know.
I am on recovering from a cardio event, my time is limited in the forums for the rest of the summer (phys rehab) so I’m not here 60+ hours a week like I normally am.
Sorry late reply, very busy with work. I get it and im not blaming you. but the forum support i strongly disagree with. Sorry you had to go through that, my dad just had heart surgery so I understand. if i upload my logs are they public for everyone to see or is it just you that can view them? can i upload them so that they are not public?
Also, I do have a double NAT setup and i am forwarding the ports, as stated before everything was working for some time up until a couple months ago.
My server is not new, I updated it thats it. so i dont understand why you see that the server was created recently.
I work for Plex.
I have access to server/client information. I do not have access to any billing information (that part of someone’s account)
When a server connects with Plex.tv, it sends basic information about itself
(PMS version, Plex account, Host OS and LAN configuration of the host. – date/time stamped)
Do you have a double NAT on purpose?
Double NAT is something that the plex KB specifically says will interfere with remote access.
Yup, and it does work if you have the ports forwarded, its been working for a very long time.
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