I’m new to Plex so everything is up to date. I’m on ATT Fiber with a BGW320-500 and I’ve enabled port forwarding. I’ve checked everything that every support article says and everything seems to be in line. I’ve tried numerous other things I’ve found on the internet and still cannot get this to wo…

[image] The Basics of Remote Access Troubleshooting Tips, Tricks & How-Tos When it comes to remote access, there’s a lot of different factors which can impact your setup. Some are under your own control, others not so much. First off… there’s a dedicated supp…

I followed that article to a T. Still nothing.

What’s the individual output. We understand it’s still not working… the troubleshooting should point to where to look for the issue (e.g. if the forwarded port isn’t visible outside your home network, there might be an issue with your ISP)…

I tested my public IP and port and it is visible. I assume the private one isn’t supposed to be. My computer was set to public. I did change that over to private as the article suggests but that did nothing. I have all my firewalls off currently and I’m not on a VPN. I’m a bit confused on the P…

Can you restart your Plex Media Server after changing the Windows network settings (public->private)? Have you configured PMS‘s remote access settings to use the manually specified public port configured as public port in your router‘s port forwarding rule?

I rebooted after making the change the first time and it didn’t work. See attached for settings in Plex and my router. [Capture2] [Capture]

Turn off wi-fi on your phone so it is only on the mobile network. Point the phone’s browser at the public IP address & port: https://107.x.y.z:32400/web . If you see a “this page is not secure” type message, go ahead and continue to the site. It should pull a Plex login page from your server. Yo…

So I got it working. I deleted the media server and all plex data from my computer and reinstalled. For some reason when I set it up again with no changes to my router forwarding it started working. I appreciate everyone helping me!

Remote Access doesn't work off of network

Plex Media Server Remote Access

OttoKerner August 26, 2025, 2:10pm 2

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Remote Access doesn't work off of network

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