To begin with I am not an expert IT person. I am having trouble getting access from outside my network. I have tried all the tutorials and it seems like everything is configured correctly but will not work, I even went as far as switching from Comcast owned modem/router to an off the shelf cable mode/router thinking comcast was blocking the signal for some reason. The only thing I can think of is some sort of Windows 7 Professional block on the program. Does anyone know if this is true? If so how do I Fix?
- In the Plex server settings, disable remote access.
- On the Plex server computer, set up a static IP address (do this via your router with a DHCP reservation, or on the computer itself in the NIC properties). Either reboot the computer or disable the NIC and enable it again, forcing the new IP to be applied.
- In your router, if you have any manual port forwarding created for Plex, delete it, then reboot the router.
- In your router, create a manual port forward, internal port number 45223, external port number 45223, protocol TCP, pointing to the static IP address of your Plex server computer. Save, then reboot the router.
- In the Plex server settings, enable remote access. In the manual port selection box, enter 45223 and then enable the manual port. Apply the settings. Disable remote access, close Plex, enable remote access.
Go to www.canyouseeme.org and enter 45223 in the box. Does it give you an error?
I went into my connection settings on my TP Link cable modem/router and changed connection type to Static IP, now it wants IP Address, subnet mask, default gateway, primary DNS, and optional Secondary DNS. I found the Port Forward but need internal IP
internal port number needs to be 32400. that can’t be changed
When I attempt to setup static ip address in my modem/router it is asking for me to input the following:
IP Address:
Subnet Mask:
Default GateWay:
Primary DNS:
Secondaray DNS: (Optional)
Current used MAC Address: [removed by mod for safety sake]
Mac Clone: Use Default MAC Address
Use Computer MAC Address
Use this MAC Address
Prior to those setting it says:
Connection Type: DHCP
IP Address: [removed by mod for safety sake]
MAC Address: [removed by mod for safety sake]
Duration: D: 04 H: 00 M: 00 S: 00
Expires: Sat Oct 01 10:35:24 2016
Obviously I am not an expert please tell me what to input so I can follow your directions and go to step 4 in your prior instructions.
those look like settings for router itself. not the settings for your computer connected to it.
which brand & model router do you have?
TP-Link Tc-W7960
I looked at the manual for that online and it does not looks like it does DHCP reservation unless i am missing it. this is one way to create a static ip. but that is ok we can come back to that if necessary.
for now we will just do the port forwarding. ( i attached the manual i was looking at so hopefully it is the right one )
first step is to find out the local IP address of your computer you have the server installed on. it will be something like
192.168.1.23 with the last number being someting different. on window 7 here a youtube video to show you one way to get it https://www.youtube.com/watch?v=X3YVI2AReyg
now that you have that have a look at page 51 of the manual for port forwarding ( not port triggering )
follow the directions and enter the info below
-Service Name - you can call this whatever you want. just calling it Plex will be fine
-External Port - enter a number here between 30000 and 65000
-Internal IP - This the Local IP of your computer the server is installed on you found earlier
-Internal Port - this needs to be 32400
-Protocol - make this either TCP or BOTH
last set is to set up the remote access setting in the Plex Server.
in Settings>Server>Remote Access. click show advanced
in the “manually specify port” field click the check box and enter in the number you used for the external port you used in the port forwarding setup >Click Apply
click button to enable remote access ( if already enabled , disable then re enable it )
Thank you very much BigWheel!!!
