Remote Access not working

Plex Media Server Remote Access
1

Server Version#: 1.19.1.2630
Player Version#:

Hi, I have Plex Media Server set up on my Windows Desktop. However, it seems my Remote Access is not working, I get the “Not available outside your network” message at app.plex.tv > Settings > Remote Desktop (see screenshot)

Can someone please help me debug this? I have tried reading similar posts from other users but to no avail.

If there is any other info I can provide (or screenshots/logs etc.) please let me know and I will add them ASAP.

Thank you!

plex_screenshot
plex_screenshot961×520 135 KB

2

Does your server have a static IP address or a router reserved IP address?

Have you configured port forwarding in your router?

If so, does canyouseeme.org show your server as visible?

3

Does your server have a static IP address or a router reserved IP address?

I’m not sure, how can I check this? I am logged in the config of my router (Fritz!Box 7530) but not sure where to look

Have you configured port forwarding in your router?

Again, sorry but not too sure where to look. I have tried a few different steps in my router config over the last few weeks to try to resolve this issue, but not sure if configuring port forwarding is something I’ve done.

4

AVM hast pretty detailed guides for their FritzBox products. Google for “Fritz box port forwarding”.

5

Here’s a guide for configuring a static IP address in Windows. The example uses a wifi adapter, but it is the same for a wired Ethernet connection.

https://portforward.com/networking/static-ip-windows-10.htm

6

OK I think I may have it working now! I think when I previously tried enabling Automatic Port Forwarding for the desktop running Plex (via my router’s config) I enabled it for a different desktop instead :see_no_evil:

I just went back in and enabled it for the correct desktop and now my Remote Access appears to be working.

Thanks for the help and hopefully no more issues!

plex_screenshot
plex_screenshot961×520 131 KB

7

Check it with canyouseeme.org to make sure.

8

OK, on canyouseeme.org, the “Your IP” field seems to be pre-populated and greyed out, is that expected? And then what should I enter for the “Port to Check” field? Currently it is showing 80

9

Seems you were right FordGuy61…I just switched my phone to a 4G connection to see if I could play some content via my Plex app, and it did work but said it was an Indirect Connection.

Now when I go back to the app.plex.tv > Settings > Remote Access it has reverted to showing the “Not available outside your network message” :neutral_face:

Does this mean something hasn’t worked properly with the Automatic Port Forwarding I set up in my router config?

10

Expected. Use 32400 for the port, unless you configured a different one.

11

Probably something with the port forwarding.

I’m not familiar with a FritzBox.

Here’s how port forwarding looks in my Asus router. Internal IP Address is the address of my Plex server. Source IP is left blank, because the IP address of my phone, etc will change based on location.

Screenshot (316)
Screenshot (316)756×198 10.8 KB

12

Thanks - I think I may have got it to work now. I think I set up a static IP and then I restarted everything and I am now getting the “Fully accessible outside your network” message

Also I found this on my Fritz config:

image
image753×336 10.6 KB

When I enter port 25662 on canyouseeme.org, I get

Success: I can see your service on 51.148.169.38 on port ( 25662 )
Your ISP is not blocking port 25662"

13

This topic was automatically closed after 90 days. New replies are no longer allowed.