Plex Remote Access: Server Not Reachable Outside Network Help (Tons of Screenshots)

Plex Players Desktop Players
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Server Version#: 1.15.4.994
Player Version#: 3.102.0 (Web Client)

For whatever reason, I cannot get Plex Remote Access to work on my PC; it had worked in the past briefly and nothing has changed on the PC. It is a Windows 7 64 bit PC.

Below I’ve included pretty much everything I’ve done and seen. Anyone have ANY clue as to what is going on?

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From What’s My IP?
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Windows Command Prompt: ipconfig
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Windows: Setting Static IP
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Port Forwarding as Setup In Modem (Note: I did have 32401 configured but it also wasn’t working so I removed it)
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Also, checked Windows Firewall and made sure that port 32400 was open and allowed for incoming and outgoing, TCP and UDP.

Can anyone help out? I miss being able to have my Plex server remotely available.

Even at home the most I can get is “Nearby.” If I’m not connected at my home network, I get “Indirect.”

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IP of Server as Seen on Modem Settings

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plex5.png682×532 22.7 KB

Windows Firewall: Incoming

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Windows Firewall: Outgoing

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plex8.PNG796×155 26.6 KB

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What happens if you uncheck the manual public port.
disable and enable remote access.

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if you have 32401 in the manual specify port field then you can’t use some other port. It will only use that for external. If you are using 32400, put 32400 in that field.

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Is this AT&T? they are a pain. are you using these instructions for port forwarding. https://www.att.com/esupport/article.html#!/u-verse-high-speed-internet/KM1215101?gsi=imp1wl

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It goes to completely unreachable when I do that.

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Indeed it is. I did change back to 32400 after this but it made zero difference.

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that nat gaming rule screenshot seems like it is missing a bunch of stuff normally found in port forwarding. can you take a screen shot of where you actually enter the values.

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Absolutely!

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If you look at those instruction I linked above step 7 says there should be a “needed by device” option somewhere on the “Nat and Gaming” page to tell it which computer on you network to forward it to where you likely select it’s IP address or network name or similar

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also i would delete the bottom two “sevice list” rules. you only need that top one with TCP

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I think that may have done it. It didn’t like that the port wasn’t pointing directly to the Plex PC.

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