Remote access fails after a server rebuild

Plex Media Server Remote Access
1

Server Version#: 1.32.2.7100-1
Player Version#: N/A

My plex server recently experienced an OS drive failure (Centos7). So I re-installed the server with Arch Linux, installed plex, mounted the pre-existing media RAID and got it running again.

Instead of starting from scratch though, I rsynced the previous plex databases and metadata files to prevent a total library rebuild. Everything is worked as expected as far as the media goes, however it seems that my remote users are unable to connect to the server.

I still see them as “Friends with Library Access” in the settings page however when the attempt to connect using their plex app, they get a “failed to connect to server” message.

What’s a bit weird is that in my library access page it shows the friends with a message of “User has access to N libraries” where N is actually double the allowed libraries. For example if “Sister” has access to Movies, Music and TV Shows, it will actually say “Sister has access to 6 libraries” while only showing those three libraries checked. Is it possible there are stale db entries for the old libraries from the old server and it’s being counted twice?

Is there anyway to force plex to refresh the shared libraries and rebuild the db without having to re-invite everyone? I did invite someone new and their access worked, so it seems to only be an issue with pre-existing users from before the server rebuild.

2

I think all your users are still connected to the old server instance. Have them log off and back on to their PLEX app. This should connect them to the correct instance. It may also correct your library count problem for the users as well.

3

Thanks, I will have them try that. I only had them close and restart the app.

4

@sean_g72

You have two servers with the exact same name.

  1. Old one - Last seen 10 days ago
  2. New one - Last seen 2 minutes ago.

Settings - Authorized Devices (Upper left corner of Plex/web) → Change “All” to “Server” (it’s a dropdown).

You can now delete the old (10 day old/dead server)

After you do this, Everyone restarts their player app and they will no longer see the old instance.

If you get stuck, I can :hocho: it. lol

5

Ahh, thanks. I had never seen that section in there before.

7

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