Remote Access Flashes Green after trying to connect.. Then Fails Turns Red

Hi
I am not Network Savvy enough to understand what is happening here.
Remote access WAS working for a while then, after some ISP changes it seems, remote access went away.

Talked to ISP who says nothing to cause that has changed.

Tried turning NAT on and off, Turning off UPnP and manually configuring Plex and adding port forwards. All the things I would think to look at.

One thing interesting is. The Public IP Plex says it is using does NOT match the Public IP the Router is using?

Probably something simple but over my head.

Thanks for any ideas.
John

I have a Motorola SURFboard SBG6580
Windows 10
My PMS is running in the same machine Windows 10
Everytime I try to connect I say’s connected in green then quickly turns red saying “Not available outside your network”


Can you leave the IP address under External blank? It should have your public IP here, not the internal, I think. I am not familiar with that particular gateway…

@drinehart said:
Can you leave the IP address under External blank? It should have your public IP here, not the internal, I think. I am not familiar with that particular gateway…

It doesn’t let me to leave it blank.

@drinehart said:
Can you leave the IP address under External blank? It should have your public IP here, not the internal, I think. I am not familiar with that particular gateway…

Nevermind, I called motorola apparently I was supposed to just type 0.0.0.0 for the external IP.

Hey everyone

I have tried to trouble shoot this today as well. I’m having the same issue, I have tried resetting my port forwarding settings, resetting my network settings. After hours I eventually tried it in a new test user account on my Mac.

Evidently it worked perfectly. So…the only thing I think could have gone wrong is I did an update and something went haywire.

Does anyone know if there is anyway to reconfigure without having to set up a whole new server?

@trumpy81
Thanks for your reply.
I was trying to get Plex working for a friend who is even less savvy than I am…

He has moved on and stopped wanting me to work on it.

But it seems other folks are having the same problem.

Maybe you can help them??

Thanks again
John

Thanks, that what I figured I need to do.

But instead of setting up a new user account I just nuked the whole server from ~/Library/Application Support/Plex Media Server/
I deleted the plist in ~/Library/Preferences
While I was there I noted there was an old VPN service plist that hadn’t been removed so I deleted.

When I restarted the PMS it acted like it had never been set up on this computer.
So I went through the setup process and it worked.

I’m not sure if it was the VPN plist or just the fact that I deleted the whole configuration in this user account. Either way all is good.

@trumpy81 said:

@jimmypilgrim said:
Hey everyone

I have tried to trouble shoot this today as well. I’m having the same issue, I have tried resetting my port forwarding settings, resetting my network settings. After hours I eventually tried it in a new test user account on my Mac.

Evidently it worked perfectly. So…the only thing I think could have gone wrong is I did an update and something went haywire.

Does anyone know if there is anyway to reconfigure without having to set up a whole new server?

Provided your Plex data folders are intact and untouched, you should be able to copy the folders/files to the new user account and then re-install Plex and all will be well.

Make sure you copy the plist file in user preferences folder as well which contains the identifier for the old installation

This page may help you locate the folders/files you need to copy to the new profile on your Mac: https://support.plex.tv/hc/en-us/articles/201539237-Backing-Up-Plex-Media-Server-Data

  1. Create new user profile on the Mac
  2. Setup a new Plex server but stop it from running
  3. Copy the data folders etc. to the new user profile
  4. Restart Plex
  5. Done