Hi
I am not Network Savvy enough to understand what is happening here.
Remote access WAS working for a while then, after some ISP changes it seems, remote access went away.
Talked to ISP who says nothing to cause that has changed.
Tried turning NAT on and off, Turning off UPnP and manually configuring Plex and adding port forwards. All the things I would think to look at.
One thing interesting is. The Public IP Plex says it is using does NOT match the Public IP the Router is using?
I have a Motorola SURFboard SBG6580
Windows 10
My PMS is running in the same machine Windows 10
Everytime I try to connect I say’s connected in green then quickly turns red saying “Not available outside your network”
Can you leave the IP address under External blank? It should have your public IP here, not the internal, I think. I am not familiar with that particular gateway…
@drinehart said:
Can you leave the IP address under External blank? It should have your public IP here, not the internal, I think. I am not familiar with that particular gateway…
@drinehart said:
Can you leave the IP address under External blank? It should have your public IP here, not the internal, I think. I am not familiar with that particular gateway…
Nevermind, I called motorola apparently I was supposed to just type 0.0.0.0 for the external IP.
I have tried to trouble shoot this today as well. I’m having the same issue, I have tried resetting my port forwarding settings, resetting my network settings. After hours I eventually tried it in a new test user account on my Mac.
Evidently it worked perfectly. So…the only thing I think could have gone wrong is I did an update and something went haywire.
Does anyone know if there is anyway to reconfigure without having to set up a whole new server?
But instead of setting up a new user account I just nuked the whole server from ~/Library/Application Support/Plex Media Server/
I deleted the plist in ~/Library/Preferences
While I was there I noted there was an old VPN service plist that hadn’t been removed so I deleted.
When I restarted the PMS it acted like it had never been set up on this computer.
So I went through the setup process and it worked.
I’m not sure if it was the VPN plist or just the fact that I deleted the whole configuration in this user account. Either way all is good.
I have tried to trouble shoot this today as well. I’m having the same issue, I have tried resetting my port forwarding settings, resetting my network settings. After hours I eventually tried it in a new test user account on my Mac.
Evidently it worked perfectly. So…the only thing I think could have gone wrong is I did an update and something went haywire.
Does anyone know if there is anyway to reconfigure without having to set up a whole new server?
Provided your Plex data folders are intact and untouched, you should be able to copy the folders/files to the new user account and then re-install Plex and all will be well.
Make sure you copy the plist file in user preferences folder as well which contains the identifier for the old installation
