Remote Access refuse to stream some movies but will stream others since the last few updates. Prior to this, there has been zero issues with remote access. Last night my sister (who lives out of state) was trying to stream one of my movies. She couldn’t, however she could stream another movie no pr…

What server version do you have installed?

Do you have any details about how the playback isn’t working, e.g. an error message? One option coming to mind is if you’ve disabled transcoding on your server (e.g. Settings > [Server Name] > Disable video stream transcoding) and their remote stream is set to require transcoding, the playback will…

If it was a player or encoding issue, then the player would also have problems playing the movie locally. Also, there never is an error given, it’ll ether kick out to the info page or display the retry button. It’s not that the movie couldn’t be played remotely before. The last time it happened, tu…

[image] OriginalTealus: If it was a player or encoding issue, then the player would also have problems playing the movie locally. Only, if you’re both using the same player app on the same host with the same configuration. Without details, all we can do is guess. Can you take a look at the…

after many tests Plex works on TV and PC but if I try to start playback on Android or iOS the new player blocks my remote access and I have to restart it

Yes, it’s the same player. The plex app on my phone. Plays the movie just fine via wifi aka local. Disconnect wifi and switch to cell-data aka remote, can’t play the movie. It’s the same app, which means it’s not a player issue. It doesn’t even show up in the “playing now”, however the movies that d…

Still struggling to follow… sorry. While you’re outside your home network, you’re able to browse the library – that’s good, it means you have a remote connection. When the video isn’t playing… do you get some error message? Does it open the player or will it simply get stuck on the video’s page?

I got no error. It’ll try to play the video, then it’ll just return to the info page. Rarely, it’ll give a generic “something went wrong” message. Yesterday, I tried disconnecting my wifi and playing (the same movie) and it did the “kick back to info page”. Then a few hours later, it played the mov…

Can you try streaming from outside your home network again – and when it fails, download your server logs. Can you post that with the info which movie you were trying to play?

Remote Access has been broken by last few updates

Plex Media Server Remote Access

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Remote Access has been broken by last few updates

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