Remote access is continually disconnecting at seemingly random intervals

General Discussions
1

So like many others are seeing the PMS remote access is randomly disconnecting. I have been running PMS for years and over the last few months this has begun to happen. The temporary fix is easy, just disable remote access and the re-enable it. Problem is that is will just randomly disconnect again. This is very frustrating.

I have checked there is not double NAT situation and none of my routers have changed, same FiOS service as well. I have tried removing UPNP and manually port forwarding but this did not solve my issue so I put UPNP back on.

I looked at my server logs but I am not sure what entry I am looking for. I have attached them here, can anyone help me diagnose the cause of the problem? Thanks

2

Lgg attached

3

Hello and welcome to the Plex forums.

In PlexWeb go to Settings \ Server \ Network \ Enable server support for IPv6 and turn that off. Then try setting up manual port forwarding again.

4

thank you, that helped me. turned IPv6 on, then off, turned on manual port, then off again. All working (for now) :slight_smile:

5

It is still occuring for me. I love Plex but this is starting to really get annoying. I hope they fix it soon.

New logs attached. Please help :slight_smile:

6

Someone needs to fix this ■■■■. Its getting frustrating.

7

Im able to remote access my garage anytime, but plex? Seems to gave to be reset every 2 hours.

8

I think it’s a temporary outage of a part of Plex’s system - namely plex.tv - as seen here: https://status.plex.tv/ that is causing these remote connection problems.

I think they are working on a fix.

9

@jlacker said:
It is still occuring for me. I love Plex but this is starting to really get annoying. I hope they fix it soon.

I would suggest the same thing. Turn off UPnP and setup a manual port forward.