Plex remote access keeps disconnecting

Plex Media Server Remote Access
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1

Server Version#: 1.42.2.10156
Player Version#: Web

Plex Media Server.log (24.4 KB)

Hope someone has an idea or does know if there is currently an issue on the Plex side.

My Server is keeping disconnecting the Remote access connection. When I manually reconnect it goes all green but after a few seconds up to a few minutes, it switches to disconnected.

Nothing in my network setup has changed over the last few weeks and this was always working for years now. I share my server with a bunch of people but made sure direct connection is possible and no relay is in place. It just started to do that this morning.

I also manually added the port forwarding to my router although that was never needed before, but no luck.

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Remote access not working after move
2

Consider your remote access setup isn’t working at all.
Plex will display a green status indicator while it’s testing for a connection.

As for what light be wrong:

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3

Yep I have checked that article already. As stated above, it worked just fine until about 4 hours ago. Then I saw no traffic externally anymore So I assume it stopped working within these last 4 hours while I was sleeping. Definitely not a change on my end.

Since PLEX has some kind of DDNS server I wonder if there is an issue on that end?

4

Nothing known / reported.
https://status.plex.tv/

Remote access setup goes beyond what’s under your control or the plex endpoint. Your ISP has the means to interfere (on purpose or accidentally).

5

Since its a small local provider I doubt that they will make changes in the middle of the night but I can check them for issues.

Is there a possibility that a user account on Plex side has issues getting access or gets blocked without warning?

6

Alright, I added the port manually, the restarted both my Modem router and my Home Network Router. It seems to work now again. Hope it stays that way. Will monitor and report in a few hours.

7

Any luck? Has it stayed the same? Was the issue resolved with simply port forwarding then restarting your entire network? Having the same issue.

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Not really.

Current state is, that I moved my Server to entirely new hardware a while ago. It was all fine for some time but still randomly happens. Sometimes all is fine for 1-2 weeks and then suddenly, no external connection possible. But as a workaround now I can just switch between manual port or automatic port in the “Remote Access” Settings. If the port changes, it will work again for quite some time.

So I basically switch between the default 32400 port and the automatically generated port forth and back. Port forwarding makes no difference.

9

Sounds like your router might assign a new internal IP to your server and PMS not immediately catching up with that change.

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No IP addresses internally are fixed assigned. My Public IP is also static.

11

Identical issue here….. any resolution?

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12

See above…

13

have the same problem here. Tryed UPNP off and on. reboot firmware updates software updates, new ports on router / change to switch. manual port assignment. still no improment. i have static ip on lan and wan

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14

same troubleshooting steps for you then…
to what actual output did you perform those steps?
have you been able to verify your manual port forward is working (e.g. using a service like canyouseeme.org)?