I am trying to access plex remotely but the plex app and website are saying my server is unavailable. I did verify that remote access is available on the local site. I even tried using the public ip and port number remotely and it still didnt work. I had no issue with it until yesterday.
Can you ping your routerās public IP address at port tcp32400 (or the port for which you defined a port forward ā if so) from outside your home network using a service such as canyouseeme.org?
If you cannot, this implies the issue is on the āoutsideā of your home network (e.g. with your ISP, up to your router). Otherwise the issue might be in your routerās configuration, home network or the host OS.
I believe their authentication servers are down. I am currently unable to access my content using plex.tv/web but if I navigate to IP:Port I can see everything (and I have an Emby instance running alongside that works without issue so it is not my computer or internet).
Authentication servers are fine today - it should work as normal for everyone.
Not working normal for me. Itās been down ever since issues were first reported. PMS has been restarted. Computer has been restarted. Havenāt made any changes at all to my network config; verified all settings with my router. Still does not work remotely. Anyone else experiencing that issue as of February 9?
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Same issue here. Ports are forwarded, nothing has changed since the update. If you hit retry and quickly go into the mobile app and change to play original quality it will play fine sometimes. There is something else at play here.
Same issue here. For me, Plex stopped being accessible externally around 7:15 EST. When I try to connect from inside my network, no issues.
When I try to cast music from my Plex to Sonos speakers while inside my network, it doesnāt work either. I have other NAS devices that I can connect to remotely, so I know itās not my network that is the issue.
Strange thing too is when I stop Plex, I can access my Synology NAS via quickconnect remotely. However, when I Run Plex, Plex tells me that remote access is unavailable and my Synology canāt be accessed anymore via QuickConnect.
For Plex, Iāve tried using both UPnP and Manual Port Forwarding with no success.
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Issue still persists today. Iāve worked around it by setting up VPN access from my phone to my server but this isnt a solution for the family. Anyone else have a better fix?
Issue was still happening for me but at the moment I have it working. Found a similar thread and a user, who has Verizon Fios, like I do, turned off Network Protection Services from the mobile app.
I did this, and saw I also had over 20 notifications that said my āSynology NAS attempted to connect to a.long.string.plex.tv but it was blockedā since it is part of the Malicious Sites category.
Not sure if this is a permanent fix or even if an update from Verizon / McAfee (which is the provider of the Home Protection Services) broke it last night, but at least my Plex server appears reachable remotely.
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Thank you, thank you, so much!!! Turning off Home Network Protection fixed it for me.
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Greetingsā¦ Still not working for me. I canāt get the server to connect remotely. Testing remote access fails. Just started a few days ago. Suggestions?
Iām also on Verizon Fios. 1GB connectionā¦
I run the Plex server off of my iMac. With most of the media files stored on a Synology NAS. Both the iMac and NAS are connected to the Fios router via ethernet.
Starting yesterday my iMacās Internet speed diedā¦ If I reboot, I get speeds of nearly a full GB a second ā¦ But after about 30 seconds the speed drops to nearly zero. As in itāll take 5 minutes just to load up the Google homepage in a browser, or the pages will just time-outā¦ Every once in a while the speed will randomly come back, but then dies again in about 30 seconds. I tried switching form ethernet to wifi, but the problem was identical.
At first I thought it was a problem with the router. But the usual reboots and router setting tweaks didnāt help. And every other device in my house was still operating at full speed.
Then I figured it was a problem with my computerās settings. Scrapped the network settings and started over from scratch, killed off various processes in the Activity monitor, quit most programsā¦ No help.
I was starting to think my iMac was dying, even though everything except for the Internet connection seemed to be working fineā¦ And the Macās networking settings indicated I had a solid connection to the routerā¦ I cannot figure out why all web pages keep timing out, and any other programs I have that use the Internet wonāt connectā¦
Thenā¦ Hereās the kickerā¦ I finally thought to try exiting out of Plex Serverā¦
BOOM. Internet on my iMac is back to full speed.
This is consistently reproducible: Launch Plex Server and Internet connections on the machine die. Quit Plex Server and everything comes back to life.
Crazy. What the heck in going on??
The other twist with my setup is that if I run Plex Server, I can still stream or direct-play from it to all of my local devices on my local network without a problemā¦ But to do that I have to sacrifice a working Internet connection. And of course it breaks Plex remote-access.
Anyway, Iāll give this āturn off Verizon Fios Network Protection Servicesā idea a try next. Thanks for the tip! I hope it works. This is killing me.
I wonder if Verizon is purposely going after Plexā¦ Ironic since I upgraded to Fios 1GB specifically because I wanted more bandwidth for streaming Plex content remotely.
Holy crap that worked!!!
@delpr1 yah bloody genius!
Iāve been working on this for 24 hours, ordered a fancy new router thatās in the mail, and was thinking about having to reformat my iMacā¦
But all it was was the damn Verizon Fios McAfee-powered Home Network Protection setting in the Fios app.
Amazing.
I wonder if Plex can figure out how to work around this on their own, or if this is going to have to be a manual step for every Plex Fios user nowā¦
I donāt remember ever turning on Home Network Protection to begin with, so Iām guessing it was switched on by Fios by default. I have kids so free parental controls actually sound like a perkā¦ But Iām imagining Verizon purposely snuck in this Plex-killer aspect of it to kick streamers in the shins.
@lukecro I am trying to see if I can turn Home Network Protection back on.
In the mobile app, turn on Home Network Protection. Then when you see it says Home Network Protection --> On, check the Notifications section underneath.
Mine had about 20 from yesterday and they consistently saidā¦ Verizon was specifically blocking 2 plex.direct addresses, one of which related back to my Synology NAS. It was actually the same 2 notifications a bunch of timeā¦ probably each time I was trying to connect. There was an option that I could āAllowā the request and unblock them. One of the requests seemed to relate to my NAS (192-168-x-x.abcdefghijklmnopqrstuvwxyz012345.plex.direct). The other may have related to my external IP (was the same, but started with 172-xx-x-x.abcdefā¦plex.direct). I chose āAllowā on that too.
Iāll see if this works or if it eventually gets blocked from remote access again. Right now it seems to be accessible still with Home Networking Protection active.
Iām afraid there wonāt be an easy workaround, due to how the whole concept of Secure Connections in Plex is constructed.
Iām pretty sure that FIOS āHome Network Protectionā is doing āDNS Rebinding Protectionā (among other things, I assume).
https://support.plex.tv/articles/206225077-how-to-use-secure-server-connections#toc-4
I am having very similiar problems with Xfinity. Anyone else? My remote access to server has worked flawless for months and only recently it has died and my plex server is no longer accessible externally. I have tried uPnP, Manual Port forwarding as well. Internal on private network just fine. If I disable remote access and reenable it, it says I have access for about 15 seconds or so and then goes back to red.
My setup is Xfinity cable, QNAP Nas, and Google Wifi.
Thanks!
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