Remote Access is very unreliable. Often times it does not even work

Server Version#:1.22.0.4163-d8c4875dd and also tried 1.18.5.2309-f5213a238
Player Version#: multiple versions, multiple devices
I have pless pass.
My plex Server is running on Synology DS918+

Hello,

the remote access is very unreliable. Sometimes it works, sometimes it does not.
I mostly have issues with FireTV, but also other devices, like Plex Web, and mobile Android Devices. It simply does not work:

  • Files can not be played
  • Sometimes you can’t even access the library („Server is offline“).
    I opened all the ports, I even tried having the NAS as a „Exposed Host“

It also says in the setting that the server is remotely available (everything green)

I also tried manually setting the port and open up that port.

Anyone else has similar problems? What can you do to make it run better?

My internet connection is 100% stable and working (other apps are working).
I have 1Gbps download speed and 50Mbps upload speed.

Anything else I can do to fix this? I need a very reliable remote connection otherwise Plex is useless.

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