Unreliable connection via remote connection on Synology 918+

Plex Media Server Remote Access
1

Server Version#: 1.18.4.2171
Player Version#: multiple - plex web 4.12…3 (but it’s not a player issue) - this is a message on the server UI

I simply cannot maintain a reliable/consistent remote access connection.

No matter what I try I get a connection for a few seconds (via the Plex web app) and then I get the [server] is not available outside your network. Sometimes it’s 5 seconds, sometimes not at all - sometimes it’s up for a few hours - I just can’t pin it down.

I am using a Synology NAS 918+ to run Plex server, connected behind BT router to the internet.

I have completely disabled my VPN but it’s not that.

Lost - which log files would be useful?

Thanks in advance,

Lee

2

It gets worse.

Hunting around the (awful) support pages I found a note about the secure settings - which appeared correctly set to preferred - as a test I thought I would set this to enabled (it was preferred) - didn’t help.

Then I uninstalled Plex from my NAS hoping to find some magic cure and have since reinstalled it - only to find that I can’t connect to the service AT ALL .

ie : internal ip:32400 is not where the service is any longer?

I can see the Plex processes running on the NAS - and of course we cannot change the default port - so what is the problem?

No point paying if this doesn’t work eh?

Any ideas?

Thanks,

Lee

3

When you uninstalled, what did you do?

a. Uninstalled only the package?
b. Deleted the Plex share?
c. Deleted user Plex?

4

-a
It seems to have resolved itself - the version now on the server is now 1.16x and when I browse to the Plex UI it “advises” me there is an update - so a mental note from me, in future I only update via the Synology package center :joy:

The jury is still out on the connection stability - I’ve set up a port rule rather than rely on uPnP - will update the thread later

5

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