Edit: After a few hours of troubleshooting with ChatGPT, the culprit was pre installed software on my Dell called Killer Bandwidth Management. This machine is 7 years old and I didn’t even know it was installed. Not sure why it started acting up. I uninstalled the software and the problem was solved.
Server Version#: 1.41.9.9961
Windows 10 Home
Hi all.
I’ve been having remote access issues for the last week. I have been searching for solutions for hours every day and I’m exhausted. So I’ve decided to reach out here.
On July 16th, one of my users notified me that he was having an issue playing media from my server. I checked and everything looked fine on Settings>Remote Access. I turned off wifi on my phone and tried to stream, but all it did was buffer endlessly.
This part I want to make clear. The server, libraries and media are showing up on remote clients (albeit slowly). When trying to play the media it just buffers and buffers. Occasionally I can get 1 or 2 frames to come though. Usually it’s being transcoded to 480P.
Everything plays normally when using clients that are on the servers private network.
Windows and PMS were updated on the day I started having issues. I rolled back both updates and the remote access problem persisted.
I have gone through any and all articles that I have found in these forums, PLEX Support and google searches.
Port forwarding is fine. Can you see me works.
I turned off the router and Windows firewall. No help.
https://support.plex.tv/articles/200931138-troubleshooting-remote-access/
https://support.plex.tv/articles/200289506-remote-access/
Speed tests are showing 600Mbit up/down.
I’ve been using Plex on this server for 7-8 years and have never had this issue.
I’ve attached a log file.
Plex Media Server (1).log (253.6 KB)
Thanks,
Tommy
