Remote access not working. Indirect play. Users not being able to stream

Hey volts
Under settings and remote access
This is what i have

Those options are only available to Plex Pass members, allowing more granularity in managing your remote access.
Edit: not limiting remote access for regular users; just more reliance on Plex managing that for you.

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ah perfect
Well considering becoming a plex pass if this works smoothly
again @Volts - you have provided me with an abundance of assistance
ever so appreciative to you!

Will check in with you here tomorrow once i analyze and sum up all is hopefully in order

Thanks

Mo

Ahh, thanks!

@Volts
the server seems to be working and seems to be back to normal!

Thanks so much!
Appreciate it!

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Hi @Volts _ I am having an issue where my plex connections are all streaming, including myself, but we are all experiencing buffering every few seconds - even though the connections and MB rates are high
Any idea why this is happening
I am connecting via a port forward
Could this be playing a role in this? @tom80H

What info do you see on your server’s „now playing“ dashboard? I’m primarily interested in the streaming mode (local vs. remote vs. indirect), if there’s any transcoding and what actual bitrates we’re talking about…

Hi Tom
I hope you have been well

Majority are
Remote - and the bitrates are over 4MB/s
Files are 720mp episodes or movies

My laptop is directly below my TV and i have the same buffering issue even though connected to the same network

Is there logs you require?

Any transcoding?
It shouldn’t be remote when you stream a video locally… that’s a bit worrisome.


Basically all of these users are buffering every few seconds
Not sure if they transcoding or not
Especially the one tree hill user
@Volts @tom80H
Could this do with my wifi speed being potentially throttled? Even though i have never been before or had this issue?

None of those are transcoding - they’re all Direct Play. That’s good, it means all the server has to do is send the files as-is to the clients. So it’s unlikely to be a server CPU/performance issue, and more likely to be related to connectivity.

How is the server connected? Wired or WiFi?

But they do all show as Remote. Are these all remote, or are any of them on the same network?

Hi Volts

I am currently connected via WIFI
All the users presented above are not linked to my network
Only my user access works on the same network

My speed test is coming back at full capacity that is where my issue comes from

Servers on WiFi are … it’s … well, sometimes it works, but it’s hardly ideal.

Do you have any ability to test, even temporarily, with a wired connection?

Let’s see if you can connect the server through a network cable as Volts suggested. WIFI can be super fast but is easily impacted by pretty much any environment factors – could be the distance between router/server, could be what’s in between (walls, furniture…) – could be interferences by neighboring WLANs… my neighbor has a router that’ll dynamically rotate the wireless connection bands, not considering what bands are already used by others; whenever this collides with my own WIFI setup, transfer speeds get super slow. TL;DR: WIFI connections are easily distracted.

As a side question: what’s your internet upload speed (just checking if the multitude of streams might be a problem for that).

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