Remote Streaming buffering for past week

Server Version#: 1.25.5.5492
Player Version#: Latest Apple TV, Chrome, and IOS Ipad app
<If providing s
Plex Media Server Logs_2022-02-22_13-45-06.zip (5.0 MB)
erver logs please do NOT turn on verbose logging>
Plex Media Server Logs_2022-02-22_15-56-52.zip (3.8 MB)

For the past week my parents have been unable to successfully stream any video remotely. They get constant buffering regardless of using apple tv, smart tv, or IOS.
Their local internet speed test confirmed 50Mb and other streams like netflix work fine.

I have no issues watching plex locally and I have 1Gig fibre up and down

My server has more than sufficient resources Win 10 I7 6700 32 GB ram. Nvidea GTX 1070.

Logs attached

What information is showing in the “now playing” tile for that playback on the Plex server dashboard for those remote streams (particularly interested to understand if they’re considered to be Remote or Indirect)?
Exemplary screenshot from the "now playing" section
https://support.plex.tv/articles/200871837-status-and-dashboard/

Did you already have a look at the related troubleshooting support article?

https://support.plex.tv/articles/200931138-troubleshooting-remote-access/

There’s also a guide with some more details

Showing as remote. That is me on the left and my father on the right. We tried reducing the stream size (even though his speed test was good) and transcoding down to SD 1.5M still buffered. They have been using my plex without change of setup for 4-5yrs.

My remote access is showing as available from the server

Do you experience the same for a file without EAC-3 audio (e.g. regular AC-3 or aac)?

Hi Tom,

Yes I tried a number of different media and audi formats… Strangely Dad called yesterday to say it is all working. I can only assume a bad route perhaps from his isp to the relay server… Anyway I’ll close the ticket and hopefully no more issues…

I appreciate your help !

Matt

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.