I have been a plex user for about a year and a half and have never had any issues. Im not smart when it comes to most technology things so im suprised i got plex to run thus far. IT has become a huge passion of mine
I am stuck currently as of recent - my server remote access has been failing. Many of my family and friends say they cannot access my server and that is when i noticed the red X my remote access. Some people are able to stream but at poor speeds and it all says INDIRECT. It says my connection is insecure on their TVs but on my TV it works normally.
I have tried doing a port forward as that was a suggestion but there is no luck in it still working. I have tried the forums but there is no luck.
I have complained to my ISP and they are willing to assist but cannot contact plex
Please advise how i can go back to the old plex where everyone streamed normally. I have uploaded logs and desperatly trying to resolve this?
It usually won’t require Plex to actively/maliciously block something… there’s already a lot of potential breaking points when it comes to remote access.
You could e.g. start checking if you can even see the router’s public IP address on the specified public port (from your port forward) outside your home network. You can do that using a service like canyouseeme.org.
If that fails it implies the issue is between your router and ISP – you could e.g. try a different public port to see if that particular one might be blocked by some party.
Your router responds to a UPnP request, and indicates what the public IP address is.
Plex asks the Plex Cloud what its apparent public IP address is, and it matches.
Can you share a screenshot of the port forwarding settings that you added?
YOU ARE A LIFE SAVER!
Let me know if there is anything more you require from me
I can give you the details
This is the port forward details
No clue what to add where?
If you look at the middle entry (MasterChef Australia), it’s picking up a direct remote connection (no longer streaming indirectly). If their streams were going on while you were tweaking the router configuration, it might not take immediate effect on those ongoing streams.
That’s great - and confirms that port forwarding is working.
Existing streams won’t automatically be upgraded while they’re playing, and a remote client might need to be restarted so it discovers the working remote connection.
So for the first time in over a month, a user, other than myself is streaming over 1mbps. Its literally 2 am here so only one person is watching
My cellphone on mobile data is still under 1mbps. Im going to blame that on cellular signal and avoid the thought of it being stuck under 1mps.
Going to test it properly tomorrow and ask a few people to try watching
Hopefully this was the last stepping stone and its working fine after this
Fingers and toes crossed!!! @Volts
Something else to check on - in the Plex server, are these set reasonably? Settings → Remote Access → Internet upload speed Settings → Remote Access → Limit remote stream bitrate
And of course client players ALSO have quality settings!
