@jdonnici said:
“Enable Remote Access” button is enabled. Click that… the green “accessible outside your network” label appears for 1-2 seconds. Then it turns red and reads “not available outside your network”.
Just below that, “manually specify port” is checked and set to 32400. Click “Retry” button next to the port number.
It spins for a second, stays with the red/nope text but then the “enable remote access” button is enabled again.
Go to #1.
I worked directly with the Dev to get this fixed. It was a royal pain in the butt to fix too.
It appears the problem has come back (which I will test now).
To get by this;
-
Get into the NAS itself on port 5000
-
Stop PMS
-
Browse down to
Plex/Library/Application Support/Plex Media Server -
If you don’t have the Synology “Text Editor” installed, please do so. It makes it VERY easy to edit Linux text files regardless of platform.
-
Remove the following “Name=Value” pairs:
PublishServerOnPlexOnlineKey=
PlexOnlineToken=
PlexOnlineUsername=
PlexOnlineMail=
ManualPortMappingMode=
ManualPortMappingPort=
Now start the server. It will not know it’s your server. Do a normal sign in. If it tries to “Claim it”, skip it. Do it manually in Settings - Server - General when you get there. Once signed in and your server again, proceed to Remote Access and connect it whether manually or UPnP (plug-n-pray is what it is). If you do manually specify the port and do any normal shutdown of the NAS, it will come back ok.
Once there, you’ll be fine. Just don’t toggle it around as it will most likely get twisted up again.
I will re–open the ticket and work with the dev again to find out what regressed… (I’m at a loss as to what could have happened because its not been touched but ‘not been touched’ isn’t what it used to be these days… 
)
