Does anyone else have any thoughts? For a paid product, I would expect better support than this.
So … rather than continue to try and troubleshoot this issue, I abandoned Remote Access entirely and used the following guide to set up a custom URL served up via Nginx/reverse proxy … https://github.com/toomuchio/plex-nginx-reverseproxy.
Works flawlessly.
It’s an OS problem
Absolutely not
Kindly back down to a pre-1.13.5 version of PMS while this issue is addressed and resolved.
This is a PMS issue.
You should read the entire thread. Even a pre-1.13.5 release didn’t work.
Yes, I did read. Everyone I’ve advised to use a version of PMS below 1.13.5 has resolved their problem.
What are you doing which is special?
Nothing special. Was working just fine using remote access until about 2 weeks ago. Running Ubuntu 18.04.1 LTS (GNU/Linux 4.15.0-34-generic x86_64). As I noted, the only way I found to “resolve” the issue was to not even use remote access.
Hi, I am also having exactly the same issue, I am running PMS on Ubuntu 16.04 and it was working perfectly until about a week ago. Now remote access is not working unless I use the IP Address and Port directly. I have tried downgrading to 1.13.2.5154-fd05be322 but this is also not working. I have a lot of friends and family who are now not able to access my library, any help gratefully received.
If it was working, nothing changed on the PMS perspective (you didn’t update anything), what OS updates or ISP firmware updates did you get? Something changed. NOw to find out what it is.
And that is the $10M question 
From my side I may have applied the latest Ubuntu updates via apt-get, and it is possible that my ISP has updated something.
Not sure if these help but this seems to be the relevant part from the server log
Sep 19, 2018 10:10:13.982 [0x7f5b803ff700] DEBUG - Completed: [192.168.2.50:34086] 200 PUT /myplex/refreshReachability (9 live) GZIP 711ms 268 bytes (pipelined: 15)
Sep 19, 2018 10:10:13.987 [0x7f5b7fbfe700] DEBUG - EventSource: Got event [data] ‘’
Sep 19, 2018 10:10:13.988 [0x7f5b7fbfe700] DEBUG - PubSub: Got notified of reachability: 0 for :0
Sep 19, 2018 10:10:14.009 [0x7f5b803ff700] DEBUG - Auth: authenticated user 1 as xxxxxxxxx
Sep 19, 2018 10:10:14.009 [0x7f5b7ebff700] DEBUG - Request: [192.168.2.50:34086 (Subnet)] GET /myplex/account (9 live) GZIP Signed-in Token (xxxxxxxxx)
Sep 19, 2018 10:10:14.011 [0x7f5b803ff700] DEBUG - Completed: [192.168.2.50:34086] 200 GET /myplex/account (9 live) GZIP 1ms 819 bytes (pipelined: 16)
I am also able to connect remotely to the server with the public IP address on port 32400 both within my country and remotely from both Europe and the US so I don’t think there is an ISP issue.
If the entire server log for about 1 hour prior and post the time above is available, I would like to see it.
Isolated actions do not provide me adequate information.
Sep 19, 2018 10:10:13.987 [0x7f5b7fbfe700] DEBUG - EventSource: Got event [data] ‘’
This null reply from plex.tv is indicative of the problem.
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