Server Version#: 1.13.7.5369
Player Version#: Plex Web (plex.tv/web)
I have Plex Server running on a Ubuntu 18.04.1 server via a dedication server provider. Enabling Remote Access fails each time I attempt to enable it.
I have attached the log files. Please let me know if any additional information is needed.Plex Media Server Logs_2018-09-11_21-43-09.zip (506.2 KB)
Have you checked to see if the port 32400 or the port-forwarded port is open on that machine from an external source?
Yes …
BUMP.
No one has any ideas?
https://<your-external-ip>:32400/web . Does the Plex web ui appear? Please click away the insecure warning or try http if you have not set the secure server settings to “Required”.
Yes … that works fine.
I will get back to you shortly. Everything on your side looks OK. Waiting for feedback. In the meantime please make sure IPv6 is disabled in the server settings. And please restart the Plex server with sudo systemctl restart plexmediaserver.
I checked and IPv6 is disabled in the Plex server settings and IPv6 is also disabled on my server.
And a restart was also unsuccessful? Somehow, your server might not be correctly associated with your Plex account. There is an easy fix, but you will have to re-configure all your user shares. No meta data, no play state, … will get lost. Just the configuration of whom you share your server with.
The documentation is here: https://support.plex.tv/articles/204281528-why-am-i-locked-out-of-server-settings-and-how-do-i-get-in/
In a nutshell:
(1) Web client server settings - General --> SIGN OUT next to “Signed in as”
(2) stop PMS: sudo systemctl stop plexmediaserver
(3) edit the Preferences.xml and remove the discussed entries in above document if they are still there, e.g. sudo vim /var/lib/plexmediaserver/Library/Application\ Support/Plex\ Media\ Server/Preferences.xml
(4) start PMS: sudo systemctl start plexmediaserver
(5) reclaim your PMS. The standard first time setup from “local network” . Just hit “Next” and everything should still be there.
Went through that process but remote access is still failing.
Do you use Tautulli? Please disable it for now.
Or for a less draconian measure, you can simply go to the settings in Tautulli and disable the “Monitor Plex Remote Access” option to work around this Plex bug.
I do have Tautulli installed but it is disabled and not currently running.
There is a very small chance that you need to downgrade to 1.13.2. If you use the Ubuntu Plex repository the downgrade is easy: sudo apt-get install plexmediaserver=1.13.2.5154-fd05be322
Started from scratch with dpkg --purge plexmediaserver, reinstalling plex with apt install plexmediaserver=1.13.2.5154-fd05be322. Completed the initial setup from the “local network”. Remote Access is still not working.
If you’re feeding data off site reset everything to default/automatic. Set you data upload speed to zero.
No change.
If there is no access to data than it’s a firewall problem.
