I tried both restarting Plex and disable/enable remote access without success.
@homersheineken if it still not working for you may be a different issue. Can you message me your server logs
@BigWheel Thank you for the assistance.
This is from ~/Library/Logs/Plex/ without the time stamp in the file name. The other is from your link.
Let me know if you need others
Plex Media Server Logs_2026-09-03_15-00-04.zip (4.0 MB)
Plex Media Server.zip (4.1 MB)
@homersheineken can you please disable verbose logging, restart your server wait a couple minutes and grab logs again.
Sure thing and thanks again. Please see attached.
After restart I was able to connect with Plexamp while on wifi, but not on 5G
I move this to a separate topic so others would not get a bunch of notifications.
In your servers network settings what is Client Network set to?
Plex is detecting a double-NAT situation. This happens when you’ve multiple routers in the network. Also, the server is connected to two different subnets.
Can you provide additional details on your network setup and how the Plex server is connected?
I am also having the same issue. same client network setup
The Mac Plex server is connected via a wifi connection and hard wired connection to router.
The internet comes via a modem/router combo. We also have a separate router attached to it (Eero) for further range.
Even when outside Remote Access worked, it always said in red “Not available outside Network”. I currently have IPs for Plex for Private and Public. We’ve had this network setup for years. Only recently has Remote Access not worked.
I’m running into the same issue. All off my plex servers, in multiple locations are having trouble with Remote Access.
I can no longer connect through infuse
trying to upload logs but the zip file size generated is 158 Mb
Unsure if this is related, but figured I’d pile on and see.
I am in a remote situation. I am the server owner. My account exists on a Home Screen with the girlfriend and my daughter, both of which are not located within my physical home.
I am at my daughter’s house and attempting to watch Plex. Both of their accounts can successfully log in and use everything totally normally. My account, and only my account runs into a spinning circle when I attempt to access it.
It appears I am also having issues trying to hit the web app through plex.tv. Also for reasons unknown I am successfully able to use the Android app.
All of this seems tied to my account only. At last check, everything worked fine within my home for me.
To add: I am trying to use the Xbox app currently. The issues seem to depend on which portal I am trying to use.
Just a small update on my situation,I am out of town and suddenly plex on my iPad regained access to my libraries and I did a hard reset on a Roku device that was also not connecting and it is now working fine again too. I hadn’t touched my server since Friday morning so not sure what happened but happy to be using it again
I had my plex server connected to wifi and hard hired. I removed the ethernet connection and I can now access via 5G.
I did not restart Plex. Strangely enough I cannot even access my Plex server settings to see what Remote Access says (it’s just the red icon with exlamation point on side menu) . “Server settings are unavailable.”
Hope this helps someone
