The connection is Indirect.
It is using Plex Relay, which is tunneled through a server at Plex and limited to 2 Mbps.
Remote Access is not working correctly on your server.
Double check your remote access configuration and follow the troubleshooting guides.
The Basics of Remote Access Troubleshooting
Plex Documentation → Remote Access and Granting Library Access
→ Remote Access
→ Troubleshooting Remote Access
