Remote access quit working, unsure what to do

Server Version#:latest
Player Version#:unknown

I’ve had constant issues with getting remote access to work, but I had it running for almost a month before it quit, and I can’t get it working again.

Yes, I have read the remote access support article, but it’s been no help. I do not have cgnat, double nat, jumbo frames, and my firewall is not blocking anything. I am using forwarding, and designating 32400 as the port.

I checked for updates, there was none. I tried restarting and resetting my router and computer, nothing changed. I tried disabling and re-enabling remote access in Plex, didn’t fix it. Tried disabling remote access and the nat profile for Plex on my router and re-enabling them, didn’t work. I even set my ip back to auto and reentered the manual address, still didn’t work. Canyouseeme shows it can see my IP on port 32400.

I’m at a loss here, and very frustrated. Getting remote access to work has been a headache.

Show your work. :slight_smile:

Show what exactly?

Do you have your Plex device IP address reserved in your gateway/router? Or did it change for some reason by way of DHCP?

It’s also a good step to confirm your port forward is visible/accessible from outside your home network (e.g. using a service like canyouseeme.org).

Do you mean the port? 32400? I have it forwarding to this port. It doesn’t appear like anything changed.

GooberedUp refers to having an IP reservation for the Windows machine hosting your server within your local network, so it’ll always use the same IP and your port forward not ending up pointing to a local IP that’s no longer used.

When it comes to remote access, tons of stuff can change that’s completely outside of your control (e.g. changes pushed by your ISP or done to their backend).

How and where do I check this? Are you referring to the network adapter for my pc, where I had to manually input an IP?

This is usually done in your main router.
The router assigns your devices their IPs and there should be an option to keep one assigned to this Windows machine.

For most scenarios, you’ll want to steer clear from manually specifying/assigning an IP via the network adapter. If not done right, this can add a whole new layer of complexity.

It would be in your gateway or router.

The problem I’ve had in the past is that I didn’t have the IP reserved to my Plex server. So, when I had to restart my network, the Plex server got assigned a different IP. Because of that, as tom80H says, “[I]t could end up pointing to a local IP that’s no longer used.”

@caseyrde

Who is your ISP?
Router make/model?
Is the server connected via wi-fi or wired Ethernet?

You’re telling me I didn’t have manually set a ip? The walkthroughs I watched/read said to do this lol. The only difference is they did it for their LAN adapter, but I don’t have LAN options in adapters for some reason, so I did it for the ethernet adapter.

Show how you determined you don’t have a double/CG-NAT.