This just started a day or so ago, my server is showing that it’s not available outside my network, but I know for a fact that it is working.
I do use a custom access URL and looking in the logs it appears that the connectivity checker is going directly against my public IP address which will not work. The only way to my Plex server from the internet is through my custom access URL. It (the connectivity check) used to work a few days ago. Did something change?
It’s a known disconnect between Plex/Web and the server. It’s been written up and submitted to the Devs.
My advise is to not touch it if you can help it. There’s a disconnect in the sync logic where Plex/Web, PMS, and Plex.tv get ‘locked’ and can’t get ‘unlocked’.
Do you also get local IP “unknown” displayed?
Gotcha, thanks for the info. Since it’s actually working it’s not a huge deal.
Any word on this? Things are actually working, but it’s rather annoying. My local IP is actually showing, but I get a red icon.
Forgive me. I forgot to get back to you.
Yes, the correction was put in place and released.
I recommend a manual ‘cleanup’ of your Preferences.xml file to get this kick started again. (where things went sideways between it, plex.tv and the DB)
With PMS stopped; edit Preferences.xml
Remove the name=value entries for:
PublishServerOnPlexOnlineKey=
PlexOnlineToken=
PlexOnlineUsername=
LastAutomaticMappedPort=
ManualPortMappingMode=
ManualPortMappingPort=
Save the file and start PMS.
When you start it, it will inform you there is an “Unclaimed Server”. Ignore it (click the X in the upper right).
Continue on into the server.
Settings - Server - General and sign the server into your account.
Settings - Server - Remote Access and complete the reconnect.
No worried, I’m all set now. Thanks!
