Remote access says not working but is working since install Version 1.19.2.2673

Plex Media Server Remote Access
1

Server Version#:1.19.2.2673
Player Version#: settings

since updating the official Docker for Plex on unRAID both my servers are reporting remote access is not working, but my shared users are certainly able to connect just fine

appears to be a bug in the newest version Version 1.19.2.2673

2

I can confirm that Plex Web reports : “Not available outside your network”, but it is a false negative as everything works just fine, so it can lead to confussion.

This happen in both of my servers: 1 in the Cloud (docker), the other one on premise, on bare metal and a Windows machine.

3

Same issue here. “Not available outside your network” but it is available.

Server version#:1.19.2.2673 on Windows 10

4

It appears to be an issue where TLS packets are being rejected due to the timeout value being too low. See Remote Access connects for about 15 seconds then disconnects

5

There were two causes for the Remote Access availability status getting lost:

  1. A regression in early 1.19.2 betas and is now fixed in 1.19.2.2737,
  2. Timeouts during TLS dialogue exchange when doing a connectivity test. This is awaiting a change to the timeout period on the back-end plex.tv systems that do the remote access connection testing.

A Plex Media Server log with verbose logging enabled and covering the time when a connectivity test is done would confirm if the issue is down to the timeout problem