Server Version#: 1.32.8.7639 image: plexinc/pms-docker
Player Version#: Multiple
I had been receiving off and on complaints from my users about the server not showing up on mobile, this would go away on its own after a day or so.
However, last Monday it started being a serious issue. All remote clients stopped worked working, the server was not being displayed on their pins.
I checked Remote access and it was working (it always has):
My router has an open port and I could ping my server externally using my IP and an access token to get the info from it, this is my continue watching pinged externally:
Still any external client could not see the server but everything points that my network is not the issue. I was able to reproduce the issue on the web client and received an ‘Unauthorized’.
I tried changing the friendly name for the server, that worked for a while. And today I re-claimed the server, that fixed it again for a while and now we are back to not working:
Tried so far:
- Changed docker image from linuxserver to official plex.
- Re-claim server via variable on docker-compose.
- Machine running Ubuntu, disabled UFW and made sure IPTABLES was allowing traffic.
- Changed from network_mode:host to bridge.
If anybody could help me I’d appreciate it, I’m hitting my head against a wall.
Logs from mobile devices:
02-14 22:45:31.703 i: [PlexDevice] server-1 Removed connection after update finished for type myplex: http://192.168.1.37:32400 token: false types: state: Reachable (20 left)
02-14 22:45:31.704 i: [PlexDevice] server-1 Removed connection after update finished for type myplex: https://192-168-1-37.1939d10.plex.direct:32400 token: false types: state: Reachable (19 left)
02-14 22:45:31.706 i: [ServerManager] Notifying about device server-1 going away.
02-14 22:45:31.842 i: [[ServerSectionPrunePredicate]] Mark Movies (server-1) as missing. reason: no server
02-14 22:45:31.842 i: [[ServerSectionPrunePredicate]] Mark TV Shows (server-1) as missing. reason: no server
02-15 09:56:57.921 w: [DynamicHomeHubsDiscoveryTask] Skipping pinned source Movies • server-1 because its content source is null.
02-15 09:56:57.922 w: [DynamicHomeHubsDiscoveryTask] Skipping pinned source TV Shows • server-1 because its content source is null.
02-15 10:38:55.394 i: [HttpServer] /127.0.0.1:43862 - GET /media/providers
02-15 10:38:55.440 i: [PlexTV] Discovered 4 providers
02-15 10:38:55.443 i: [PlexTV] Discovered 1 players
02-15 10:38:55.443 i: [PlexTV] Discovered 1 servers
02-15 10:38:55.444 i: [ServerManager] Added a new device server-1 with 21 connections.
