Remote Access Shows Green, Android Plex App Works out of Network, iOS app does not

Remote access shows green, and Andoid App works outside of network. Also, verified ports are open via: Open Port Check Tool - Test Port Forwarding on Your Router (yougetsignal.com)

On the iOS app, I can access the server while on the network, but if I only use data, I cannot access the server. I’m unsure of what is causing this issue, but would appreciate any help in troubleshooting.

Server Version#: 1.29.2.6364
Player Version#: iOS - 8.11.1

Sounds like perhaps it could be a secure connection/setting in the iOS app? I don’t have anything iOS to check, but in Android it is under Settings > Advanced > Allow insecure connections

and here’s the link on how to check your PMS setting https://support.plex.tv/articles/206225077-how-to-use-secure-server-connections/

Otherwise maybe it’s a iOS permissions related?

Working now. I believe this was due to a very poor cell signal on the phone. Thanks!

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