I have had issues with this recently. Years gone by now just fine. No hardware changes, no software or firewall changes, just the Plex server updates.
Recently i find that remote access stops working after a “while”, approx every 2 - 3 days. Sometimes disabling and re-enabling remote access is all that’s needed, with a BIG pause in between. Other times it requires the plex server to be restarted (last night for example). I literally just mean shut down the service and restart it, not the physical server itself.
As the only variable thats changed is the plex server software, and the network is correctly setup, it would appear that this is a fault in the current server. I cant remember which version introduced this issue, as its sporadic.
@iforgot said:
I have had issues with this recently. Years gone by now just fine. No hardware changes, no software or firewall changes, just the Plex server updates.
Recently i find that remote access stops working after a “while”, approx every 2 - 3 days. Sometimes disabling and re-enabling remote access is all that’s needed, with a BIG pause in between. Other times it requires the plex server to be restarted (last night for example). I literally just mean shut down the service and restart it, not the physical server itself.
As the only variable thats changed is the plex server software, and the network is correctly setup, it would appear that this is a fault in the current server. I cant remember which version introduced this issue, as its sporadic.
Are you using a port forward and manually specified port ? or automatic allocation of a uPnP port?
and are you now on version 1.2.7
There may be an issue - but each case needs to be investigated and if evidence points to a server issue then it will get investigated
I thought this issue was fixed on my pc . Got home and my Remote access had shut off. Its a problem with Plex and they need to fix it. This is totally unacceptable
I posted about some of my findings in the PMS preview thread…
I have my server running 1.2.7 set up for a manual port… i.e. not using uPNP… but yet the server continues to spam the router with uPNP requests and the plex log is repleat with hundreds of errors about the router not supporting PNP… at least one an hour almost exactly with others sometime more often
this has been going on for serveral realeases and I believe it is part of the reason many people have issues… as some routers might not be handeling the spammed uPNP requests… especially if they dont support it… or like I, have it disabled because its a huge hole in the firewill …
I posted about some of my findings in the PMS preview thread…
I have my server running 1.2.7 set up for a manual port… i.e. not using uPNP… but yet the server continues to spam the router with uPNP requests and the plex log is repleat with hundreds of errors about the router not supporting PNP… at least one an hour almost exactly with others sometime more often
this has been going on for serveral realeases and I believe it is part of the reason many people have issues… as some routers might not be handeling the spammed uPNP requests… especially if they dont support it… or like I, have it disabled because its a huge hole in the firewill …
As far as I know the hourly check is made to determine the public IP Address and the router is asked.
Did you look at my other post and see the log errors… if it were checking for addresses and manual ports are being used… i.e. Disabling uPNP on plex server… it wouldn’t use PNP to check it and why should it throw an error that the gateway isn’t uPNP capaabele… duh… that is why its setup not to use it?
@keithcq71 said:
I thought this issue was fixed on my pc . Got home and my Remote access had shut off. Its a problem with Plex and they need to fix it. This is totally unacceptable
Each failure needs to be investigated with logs etc to understand the cause
@iforgot said:
I have had issues with this recently. Years gone by now just fine. No hardware changes, no software or firewall changes, just the Plex server updates.
Recently i find that remote access stops working after a “while”, approx every 2 - 3 days. Sometimes disabling and re-enabling remote access is all that’s needed, with a BIG pause in between. Other times it requires the plex server to be restarted (last night for example). I literally just mean shut down the service and restart it, not the physical server itself.
As the only variable thats changed is the plex server software, and the network is correctly setup, it would appear that this is a fault in the current server. I cant remember which version introduced this issue, as its sporadic.
Are you using a port forward and manually specified port ? or automatic allocation of a uPnP port?
and are you now on version 1.2.7
1.3.0, port forward manually specified port.
Although i havent noticed it for a couple of days now.
Thanks for the feedback. I always keep an open mind and therefore cannot at this stage say that it is a problem with a recent release. So each case needs to be investigated and the circumstances understood.
Router DHCP Reservation entry to confirm the server local IP address is fixed
Router Port Forwarding Table entry showing a WAN port is port forward to tcp port 32400 to the server
Server Settings / Remote Access / Show Advanced showing that manually specify port was ticked and the WAN port is the specified port
Firewall rules on windows - showing inbound port rule for local tcp port 32400
I have actually just noticed you are running version 1.2.4 of the server. There were some timing issues fixed in 1.2.7. So please only provide the diagnostics if the problem shows up on version 1.2.7 or later of Plex Media Server
I’m dealing with this problem constantly despite being certain my Port Forwarding settings are good to go… I’m now at a point where restarting my server and/or computer doesn’t always resolve the issue. I’d love to provide logs of my issue but have never done so before. How do I get my logs to you guys and should they be clean starting now or would you like to see everything?
@maxgingold said:
I’m dealing with this problem constantly despite being certain my Port Forwarding settings are good to go… I’m now at a point where restarting my server and/or computer doesn’t always resolve the issue. I’d love to provide logs of my issue but have never done so before. How do I get my logs to you guys and should they be clean starting now or would you like to see everything?
Go to Settings - Server - Help - Download Logs
It will give you a ZIP file which you can attach here with your next post. It will contain everything we need to see.
Cool. Here they are.
For context, everything was apparently working from about 1pm to about 5:30pm. Then the Remote Access turned off and back on about 5 times from 5:30-6:45pm
