Remote access suddenly not working anymore

Plex Media Server Remote Access
1

Server Version#: 1.43.2.10687
Player Version#: 4.159.0

I had remote access running fine for years but it has suddenly stopped working recently and won’t reconnect. It will show up green and “Fully accessible outside your network,” but then it will turn red and “Not available outside your network” a few seconds later.

I have a Verizon GS3100 router. The PC that has Plex Media server has a static IP assigned. I have port forwarding set up - port 19332 forwards to port 32400. These are the settings I’ve always used. They were working before and I haven’t changed anything. I tried restarting Plex Media Server, the PC it’s installed on, and the router, but that hasn’t fixed it.

Plex Media Server Logs_2026-06-27_12-38-19.zip (2.2 MB)

verizon_dhcp_connections
verizon_dhcp_connections1587×705 40.7 KB

verizon_dhcp_settings
verizon_dhcp_settings1060×722 36 KB

verizon_port_forwarding
verizon_port_forwarding1591×737 54.2 KB

plex_remote_access
plex_remote_access1235×560 49.1 KB

canyouseeme
canyouseeme965×771 34.7 KB

2

It appears that your Plex certificate may be “stuck.” Your server is being rate-limited trying to acquire a new one.

Jun 27, 2026 05:27:51.568 [17360] ERROR - CERT: Error acquiring new certificate: Failed to upload CSR: 429, <?xml version="1.0" encoding="UTF-8"?>

Someone from Plex (or a mod with that ability) will likely need to reset it for you. (After which you’ll need to restart your server.)