I was notified by a user that they could no longer access Plex. I figured it was their connection, but I turned wifi off of my phone and attempted to load my server and it wouldn’t connect. I’ve now confirmed from multiple users that they cannot connect either.
I’ve verified my port forward settings, and the server says Remote Access is fully accessible. I’m at a complete loss. I’ve restarted everything and still nothing. I’ve provided one log but can get anything else as needed. Any help would be much appreciated!
I am having the same issue as you, But now that I updated to the most current version, it is now disconnecting Remote Access every 10 - 15 seconds. I had made no changes in the past 18 months. Your assistance would be greatly appreciated. Plex Media Server Logs_2022-11-23_00-28-02.zip (6.3 MB)
Sorry, had uploaded wrong logs.
Assuming nothing else on your network changed since you moved to 1.29.2.6364, try downgrading. I rolled back to 1.29.1.6316 and everything starting working again. Seems like there is some bug in the new code.
Take this with a grain of salt, but this worked for me on Linux and for another guy on Windows.
I had the exact same behavior you mentioned. I saw remote access as green, but my remote people would just sit and spin with nothing ever playing. Banged my head against the wall on the router, reset all the port forwarding, etc but nothing worked. I did see an invalid IP Packet error in my firewall logs from the remote connection going to plex but found nothing via googling.
I did rollback to 1.29.1.6316 and still same. Upon researching the console, the following message show multiple times, “CERT: incomplete TLS handshake from: sslv3 alert certificate expired”. I searched online and forums. Only thing I found was that I need to get my ssl cert reset by Plex. Once again, Thank You for your assistance.
@Etrevi1 Not sure what you have been trying but you’ve got yourself blocked due to too many attempts to get a new certificate. Remote access will not work without that.
To stop the block, turn off your PMS for at least 1 hour. While it is off, you’ll want to find the certificate file on your computer and delete it.
D:\PLEX\Plex Media Server\Cache\cert-v2.p12
When you restart PMS (an hour later) it should grab a new certificate and things should go back to normal.
Sorry it’s taken me so long to get pack, but holidays got in the way. I’ve disabled the wifi on the computer my server is using and the issue persists. I’ve downloaded new logs that I’ll attach here in case that helps. Plex Media Server Logs_2022-11-26_20-12-12.zip (5.0 MB)
Hey Plex says I have remote access but no remote access. Here aer my PM logs. Any help would be appreciated. Romote access stopped out of the blue. Plex Media Server Logs_2023-02-14_09-40-38.zip (1.8 MB)
So the public ip is the ip of my router and the private ip is the ip of my server. I checked my router network and both are active. In PMS on the remote access page the sequence from internet to public to private has 2 green arrows and also above says Fully accessible outside my network. How do i get the logs from the start of PMS? The previous logs I took from the troubleshooting tab download logs.
So I think i have it working now. In my router settings I forwarded a port on the PMS IP, in PMS account settings: network, I set the Preferrred Network Interface to my PMS IP instead of ANY, and in the Custom server access URLs setting I specificed my PMS IP. Some combination of that got it to work again. Oh and I also manually updated PMS to the latest version. Thanks again for the help. What a process but remote access was primary goal of my setup.
