Remote Access Throttled under 2Mbps - 1.31.0.6654

[dklein]

Hi,

Been having issues this week with remote access, and it looks like anything over 2Mbps just crashes and burns.

I have a 20mpbs upload on Spectrum, and my test cases have all had 500Mbps or better download speeds.

I have not made any changes to my network infrastructure, and my media is stored on an Unraid NAS connected via 10gpbs to a Mac mini server currently running Plex 1.31.0.6654.

If I force transcoding on either the Mac mini or the client to 2Mbps, I’ll get a little buffering up front and then the files will play, but if I leave it as direct play or transcode quality higher than 2Mbps, all remote clients will buffer. No issues with local clients on the same network.

Any thoughts?
Thanks

[OttoKerner]

The Basics of Remote Access Troubleshooting

When it comes to remote access, there’s a lot of different factors which can impact your setup. Some are under your own control, others not so much. First off… there’s a dedicated support article on troubleshooting your remote access. I strongly recommend you have a look at that. Find below some additional remarks on how to troubleshoot your remote access setup. Review your internet access / remote access configuration It’s good practice to review if Plex gets the correct public IP address…

[dklein]

Thanks, I’m manually port forwarding and the IP’s look good.

Upload speeds outside of Plex look solid (I ran a few Aspera transfers to confirm there wasn’t an issue with my upload connection) and I’m able to hit 19-20 Mbps.

[tom80H]

How is that remote stream of yours listed on the Now Playing section of the server’s dashboard (remote vs. indirect)?

https://support.plex.tv/articles/200871837-status-and-dashboard/

[dklein]

Remote. I confirmed that I have Relay disabled on the server as well.

Thanks

[sandman1330]

I’ve been having the exact same issue. Server is 1gbps up, and client connection is 25mbps down. Relay is disabled, yet still throttling to under 2mbps in most cases.

[tom80H]

Have you checked the client remote streaming quality settings?

[dklein]

Yes, all set to maximum. All are AppleTV or FireStick. Media is pretty straight forward mkv with Dolby Digital 5.1 audio, h264.

[dklein]

Issue appears to have been resolved for me since updating to 1.31.1.6716

[LorenzL]

I have the exact same issue. Not fixed with latest update. Any news on this?

[tom80H]

Have you gone through the various troubleshooting steps discussed in this thread and to what outcome?

[LorenzL]

I think I found the issue. I had activated QOS on my router to prioritise the Plex Media Server, but it seems it actually made remote streaming slower.