Remote Access With New Gear Issue

[razrbackfan23]

I’ve had remote access running with no issue for the last few years with a residential gateway from AT&T. Now I have switched to COX. I purchased a Motorola MB-8600 cable modem and a Netgear Nighthawk XR500 wifi router. Everything works great except Remote Access.

I knew I had to do port forwarding just like on the old set up. Of course it was a modem/ wifi router in one. These are of course separate. Here’s what I did on the new Netgear router.

I’m sure that I’m in a double NAT situation since my public and private IP’s are different.

I have tried to go into the admin settings for the modem but it’s just info and nothing that I can change.

There’s probably some other info you will need so please ask and I will provide it.

I’m sure this is a stupid setting I’m just over looking but after 2 days I’m frustrated and my hard-headed self needs a little help..lol.

Thanks,
Wes

[razrbackfan23]

OK, the issue seems to be now that sometimes it works and sometimes it doesn’t. Last night had full access. Checked it a few times this morning and remote access is not available. Very frustrating. Seeing some of the other posts about it looks to be a known issue for a while now. This would seem like a high priority issue for Plex but haven’t seen them talk about addressing it.

If I’m wrong and haven’t seen anything or what the fix is please let me know.

Thanks