Remote Access worked for 9 months before breaking

[Alex_Krc]

Server Version#: 1.43.3.10828-00f62d37d
Player Version#: 1.112.0.359-0d79a49f

I bought the lifetime Plex-Pass last fall and have had no issues with it until roughly two weeks ago. I’ve tried everything listed on the Remote Access Troubleshooting page, and still nothing. I can confirm it’s not a Double NAT, CGNAT, or port forwarding issue. One thing that may or may not be an indicator of my problem is my inability to ping the crucial IPs listed on the troubleshooting page.

[tom80H]

@Alex_Krc

One thing that may or may not be an indicator of my problem is my inability to ping the crucial IPs listed on the troubleshooting page.

That would indeed indicate some deeper networking problem…

@Alex_Krc

I’ve tried everything listed on the Remote Access Troubleshooting page, and still nothing. I can confirm it’s not a Double NAT, CGNAT, or port forwarding issue.

To what specific outcome did you perform those tests?

The Basics of Remote Access Troubleshooting

When it comes to remote access, there’s a lot of different factors which can impact your setup. Some are under your own control, others not so much. First off… there’s a dedicated support article on troubleshooting your remote access. I strongly recommend you have a look at that. Find below some additional remarks on how to troubleshoot your remote access setup. Review your internet access / remote access configuration It’s good practice to review if Plex gets the correct public IP address…

[OttoKerner]

Verify that Windows on the plex server machine has your network connection still classified as “private”. If it’s set to “public”, the windows firewall will not allow direct access.

I have triggered a refresh of your server’s security certificate. Please stop and restart your server, then let it sit for several minutes before trying anything else.