I notice the port forward number to put in the server is now 45612 - is this correct? I always had 32400 and upto this week worked perfectly remotely, and now it does not. Would this be the reason?
It never worked. I don’t know what to do now. I changed the port to 32400.
Did you check all firewalls/internet security is turned off? That may help.
You might want to give my last suggestion a try.
I moved it back to 32400 but nothing. Still working on it.
- I uninstalled Mcafee.
- I disabled the windows firewall.
- I did a port forward command for both int and ext por 32400.
- I re booted my laptop.
- This is a new Dell laptop with Windows 10 and a week old Linksys router AC1200.
- Do I need to gave a yearly or lifetime pass?
- Do I need a static IP address?
I have asked some of these questions before and still no remote access. I don’t know what else to do. I am ready just to cancel my subscription and try another alternative. WHAT AM I DOING WRONG?
You said you have a wifi modem, is that right? If so, you probably do have a double Nat.
How do I check on my router settings? It’s my own, not a leased one?
On your Linksys, what is the wan address listed? Then go to Google and type in “IP”. Do these match?
Is WAN address the same as IP address because they don’t match?
WAN address is the IP address your ISP issues to you. On your router, somewhere there will be a page that shows the WAN IP. Usually this IP address matches the IP address you get when you go to http://www.whatsmyip.org or do the Google IP trick.
What modem did your ISP give you? Make and model, please.
I bought a new modem myself. It’s a Linksys EA6100.
Should NAT or Dynamic Routing should be enabled?
I’m to the point that if you tell me that this is a lost cause I completely understand.
What kegobeer and moviefan is trying to teach is that IP address’es are scarce. There’s a finite number of them so your ISP only has a certain amount of them and thus many will not give you a “real” one. Let’s try and do an analogy that might help.
If you own your own house, you have an address - correct? But if you live in a apartment complex several stories hight - you will have the same address as your neighbour, right? The postman will look at the floor and try and find your name on the door (or if the postboxes are at the entrance, remember where your name is located). The city won’t give each apartmen on each floor their own street name and number - right? Same principal here. Some of us lives on our own street and can write a unique name as an answer to the question “where do you live”. Some might not be able to do so and will hope that the postman can find your name.
When the post arrives at your apartment or house - you still need to make sure that grandma gets her letter and your wife gets the other, i.e. you need to have translation and rules from the outside to the inside that gets the packages to the correct end destination. It isn’t enough that you just throw them all in a pile and hope for the best (grandma might get upset with that naughty package sent to your wife).
If you have a unique IP address (or home address) - you will be doing a translation from the outside to the inside with our router. The only translation done is the one you will be doing. This is called NAT and the rules you apply are called port forwarding, you create a rule telling the router (you) that when a packet arrives for grandma (Plex) it should go to this room inside the house.
If you on the other hand live in a apartment complex the postman already does a translation for you. The analogy faulters a bit here so try and stay with me. If the postman has done it’s translation for you - you will not be able to do it again. What you get is in a big pile of packages, setting a router up in this case creates a second translation which won’t help you (it would, IRL, here lies the fault but try to stay with me).
So, what you need to establish is if the postman has already done a translation or not. If you ask Google (the postal service company) what your external IP is and compare that to what your router has stated that your external IP address is - then you will know if the postman already has translated your address. Because if the two of them do not match he has translated it for you (your ISP has).
If that’s the case you need to ask the postal service (your ISP) to move from an apartment to a unique home that has it’s own address. OK? Because then you can translate and send packages to the correct end point, right?
So, go to your router and make sure that the WAN IP you find there matches a google on “whats my IP”, if it doesn’t you have to start by calling your ISP and ask for your own unique name.
@kegobeer-plex said:
WAN address is the IP address your ISP issues to you. On your router, somewhere there will be a page that shows the WAN IP. Usually this IP address matches the IP address you get when you go to http://www.whatsmyip.org or do the Google IP trick.What modem did your ISP give you? Make and model, please.
@kegobeer-plex asked a few questions, and you replied, but there is some info we need still. DO NOT POST YOUR IP!!! People could use that to hack your network, so just want the warning out…
The manual for your router can be found here: http://downloads.linksys.com/downloads/userguide/1224698309670/EA6300_combo_PDF_En-FrCA.pdf
Go into your router’s web interface with your browser. This is usually going to be something like this: http://192.168.1.1 but for that router it’s actually this: https://www.linksyssmartwifi.com./ It may or may not ask for a user ID, and it will likely ask you for a password.
The only place I can find where the external IP is listed in that entire document is on page 32, where it’s talking about Dynamic DNS and setting it up. Now you don’t have to do this, but you do need to go there to find what IP the router has. (Companies are making things so idiot proof they are making it harder to find the info you really need to get the job done right…) 
Next go to http://www.whatsmyip.org on a second browser page and note the Ip listed there. The two IP’s need to match or you have something called a double NAT situation on your network. (Usually caused by something from your ISP, such as a cable modem, DSL modem, or something like that.) The IP of the router is different than your external or internet IP and until that gets resolved you aren’t going to have any luck going further.
If the IP’s match, then you are good to go and can move on to making the PMS machine use a static IP. Refer to page 31 for info on how to do this.
After your PMS machine has rebooted following assigning a static IP, the next step is port forwarding. That’s on page 43. Plex uses 32400 by default, and if you want to keep it simple use that. Don’t complicate things any until you get this working at least a while…
To test this out afterwards, you are going to go to http://canyouseeme.org with your browser and enter in port 32400. This should give you a green “Success” (Notice this also gives you the same IP you should have already resolved earlier…)
The EA6100 is a router, not a modem. Your ISP provided a modem that the cable plugs into, and then you have an Ethernet cable that connects the modem to your router. What modem do you have?
these are the instructions for port forwarding in the Linksys router AC1200
- Note the port you need to forward – The service ports have different assigned numbers depending on the type of service, hardware or application. Refer to your documentation or contact your device manufacturer for details.
in the case of plex this is the standard port to forward
32400
- Set Static IP address on the device – You will need to assign a Static IP address or a non-changing IP address so the port forwarding request will be sent and received from the same IP address.
to accomplish this you can: (do only one of the following)
- give your server a static ip address (my choice as i feel that it is easier - see note at bottom of post if you are unsure how to do this) (this one is done on computer)
- setup a dhcp reservation for the plex server (this would be done on router)
once these two steps are done you are ready to port-forward
from linksys:
Follow the steps below to set up Single Port Forwarding.
Step 1:
Log in to your Linksys Smart Wi-Fi Account.
Step 2:
On the Navigation pane under Router Settings, select Security.
Step 3:
On the Security window, select Apps and Gaming tab. Once done, select the Single Port Forwarding sub-tab and click the Add a new Single Port Forwarding button.
Step 4:
Enter the details of the device you want to port forward. Make sure to enter the Application name, External and Internal Ports, the Protocol to be used and the Device IP (the static IP of your device) correctly.
your settings should be as follows:
aplication name: plex
External Ports: 32400
Internal Ports: 32400
protocol: leave set to both (plex normally used tcp, in my experience but it will not hurt to leave it set to both)
Device IP: (the ip from step 2 above)
QUICK TIP: It is recommended to set the Protocol to the default Both option, so it can utilize both TCP and UDP options to ensure a smooth and fast connectivity.
once you have done this CanYouSeeMe.org (as you have before) to retest. If this is successful then you can set up the remote access in plex. If it is not successful please open a command prompt and type “ipconfig” follow by enter, post the results.
if you have any questions about any of these step please post,
I would be happy to help with any questions you might have
by the way I am a network engineer (senior) and have lots of experience trouble shooting and fixing these type of issues. I would hate to see you give up on plex because of port forwarding issues.
notes:
setting a static ip address in windows 10:
Right-click on the network adapter you want to assign an IP address and click Properties. Highlight Internet Protocol Version 4 (TCP/IPv4) then click the Properties button. Now change the IP, Subnet mask, Default Gateway, and DNS Server Addresses. When you’re finished click OK
by the way if you need a dns server you can use the following:
dns servers can be your isp’s or you can use open dns (208.67.222.222 and 208.67.220.220) or google (8.8.8.8 and 8.8.4.4)
or you can leave your windows settings to obtain dns automatically
I am stumped on how to create a static ip address in windows 10. Where is the network adapter and where to I get the IP address to assign?
