Click Search, type Control Panel. When at the Control Panel you should be able to get to “Network” and the “Change setting”.
@mat021077 said:
I am stumped on how to create a static ip address in windows 10. Where is the network adapter and where to I get the IP address to assign?
For that router, look at page 31 in the manual I linked you to, earlier. It talks about setting DHCP reservations. That’s what you are doing… DON’T set it in the OS. Set it from the router. If you need to change routers or networks for whatever reason setting the IP at the OS could cause problems later on.
If you have to change routers it will also make you have to reset up your dhcp reservation, so static or reservation doesn’t really matter. Either a dhcp reservation or a static ip address will work. Personally I prefer a static address on the os. Once you get one of the two done then you can then move on to the portforward part.
do you know what you want/need your address to be?
if not most of the information necessary can be obtained from opening a command prompt then type “ipconfig /all” followed by enter
this will give you your current ip, subnet mask, gatway, and your dns
(note look for the ipv4 info, as it will also give you ipv6 info)
note for windows 10 static instructions:
Right-click on the network adapter you want to assign an IP address and click Properties. Highlight Internet Protocol Version 4 (TCP/IPv4) then click the Properties button. Now change the IP, Subnet mask, Default Gateway, and DNS Server Addresses. When you’re finished click OK
or you can set
for dhcp reservations look in your manual as all routers are just a little different. If you have questions please ask.
Nothing is working for me. What am I doing wrong? I don’t even know if I am setting a static ip right. I feel like I’m missing way too many steps. Is there a number I can call? I feel like I’m never going to get this. What should be my first step to start over? Should I just cancel my service and go with something that is easier to work with?
I have already sent you a link to your router’s manual. And then I found in that manual the place you need to go to for setting a static IP. Turn to page 31 in that manual and read the section, then do what it tells you to do.
The next step would be to find the place in the manual for port forwarding. This is on page 43, so again, read the manual and follow the directions to forward port 32400 on your router to your PMS machine.
Next, you go into the settings on the Web App for your Plex Media Server. This is going to be the IP you set in the first step. Go to Settings > Server > Remote Access > Manually specify a part. Turn the check mark on and put 32400 in the line provided. Then click on the test button on that screen. Assuming you don’t have something else configured wrong this should work.
There is no direct support phone number to call to have a Plex employee work on your computer to get everything working right. Anyone you would call from here would likely be another user just like you, but someone with a lot more than basic computer skills. If this interests you still, install TeamViewer and then send me a PM. I have fairly reasonable rates, but I don’t work for free, except on these forums. I have already invested a lot of “free” time telling you the pages you need and what to do in the Web App.
NO you should not cancel your service. Okay lets start with geting you a static ip address.
first tell me what kind of computer you have (windows, mac or linux) and what version of operating system you have. (windows 7 window 10 etc.) post that info.
I am going to assume that you have windows. if not disregard the rest of this post until my next reply.
to set a static ip address first we need to get some information:
we need to open a command prompt:
the link below will help you ( it has instruction for most windows versions)
once you go to this site just click on the window version you have and it will tell you how to open a command prompt
once you have the command prompt open (it will be a black box that you can type in) please type ‘ipconfig /all’ followed by enter
(this will give us lots of info but we will only need a few pieces, see below
look for the ipv4 address (probably going to begin with (192.168, or 10. or maybe 172.)
post that
look for the subnet mask (probably going to be 255.255.255.0)
post that
look for the default gateway (it will begin just the same as the ipv4 address)
post that
not as important but nice to have, look for DNS servers
post that
once we have this info we can set your static ip address (i will post details of how to do that as soon as you post the information requested.
good luck (it should not be to hard) be sure to ask any question or concerns here.
@plex-linux said:
look for the ipv4 address (probably going to begin with (192.168, or 10. or maybe 172.)
post thatlook for the subnet mask (probably going to be 255.255.255.0)
post thatlook for the default gateway (it will begin just the same as the ipv4 address)
post thatnot as important but nice to have, look for DNS servers
post that
None of this info is required at all if the static is set on the router, and since he’s already going to be there for a port forward he’s better off doing the static there. JMHO.
Look my frustration is coming because there should be more information from a live person. I bought a new laptop with Windows 10 and a new Linksys AC 1200 router. I don’t even know whether it’s a router or a modem. I get so many different answers. I consider myself good on electronics but very amateur at networking. I’m trying to provide a service for my family to enjoy but at this rate, I need something less complex. Like all the other members, I also work full time and have kids so I can only spend sporadic moments on this. Whenever I respond to a post, I’m not even sure who responds. That is why I need honesty and someone should just let me know to cancel my service because I’m just wasting time and money.
By the way, its a Dell laptop Windows 10 not even a month old and a brand new Linksys router. My internet is a local company not a TW, Comcast, etc. I don’t know what else to provide.
your linksys AC 1200 will be fine ( it defiantly a router).
I still will need the information requested, if you you are willing to get the information and post it back here, i think we can get remote access working.
As you said you have a linksys ac 1200, i am thinking one of your potential problems is what is call a double nat. (double nats would cause your remote access /sharing not to work even if everything else was setup correctly) We want to avoid this, so tell me how things are connected.
My guess is that your computer is plugged into the linksys ac 1200, what is the linksys plugged into? a dsl, cable or wireless modem?)
by the way I can understand your frustration, networking can be difficult, even as a full time network engineer their are times when thing aren’t going well.
you are correct that it can be done more than one way, However, because I often deal with people at work that know very little about networking, I usually find it easier to set the address on th computer than to reserve a address on a router/modem.
@mat021077
I think one of ths issues you will have here is too many people telling you different ways to do things (many of which are perfectly valid, just different). My advice is to pick one person (way) and follow that method. I will be happy to help you or even get out of your way so someone else can help you.
I do think you probably have a double nat issue since i guessing that your Internet provider probably gave you a combination modem/router and you have a linksys 1200 which for sure is a router and is going to nat traffic
I agree with @plex-linux completely. Pick a way. BUT do what that person is telling you to do, provide responses to the questions that go into a bit of detail on those responses. When asked if you followed the troubleshooting guide you were provided at the beginning of this whole discussion, if you have a double NAT situation it should have already been identified.
But as you haven’t indicated such, well, we still aren’t sure… It could be the firewall on Windows 10, AV software, or a host of other things. Hell, you made need to have someone like @sa2000 come in and take a peak at the logs or registry to see if there isn’t something WE don’t know about causing you grief.
Follow the advice of the person you feel most comfortable following. As it’s your hardware that’s at stake, not mine, @plex-linux @kegobeer-plex or anyone else’s. You are the one that has to worry about how it works, not any of us.
I can’t fix 100% of the problems I’ve encountered with Plex. but I’ve solved enough to know that there’s the easy way, and then there’s the not so easy way. Your choice…
@MikeG6.5 said:
But as you haven’t indicated such, well, we still aren’t sure… It could be the firewall on Windows 10, AV software, or a host of other things. Hell, you made need to have someone like @sa2000 come in and take a peak at the logs or registry to see if there isn’t something WE don’t know about causing you grief.
Well I kept away from this topic because all the things I suggested needing to be provided here did not and we continued to tackle one specific aspect at a time
Things to note - there are risks in setting up a static ip if not done correctly eg setting up gateway / dns servers through the gateway and also needing to be outside dhcp range which means restricting the dhcp range within the subnet or better I would say couple the static ip with a dhcp reservation as well - double safe - as I had router before that Nack’ed a renew of a dhcp reservation
Other point to note is that McAfee does need to be configured for Plex Media Server to allow tcp port 32400 and also sometimes disabling does not disable all components
