Hello,
I have no idea what to do now. I’ve spent several hours trying to figure this out and I can’t seem to enable remote access. I’ve tried everything in the Remote Access Troubleshooting guides and I have no idea what to do now. It is so incredibly frustrating! I can’t believe there isn’t a setup video or something. I feel like I’m going in circles searching for a possible solution to my connection issues. Can someone please help me? I am using a wired connection to my PC, which has my Plex server. I’ve updated my routers firmware and adjusted all the settings according to the guides. Anyone else experiencing this or has and figured it out?
Any help would be very much appreciated!
Thanks!
If you’ve read all the suggestions you need to assure the port you’ve selected is the same in PLEX, your router, and any antivirus/firewall software. My McAfee Antivirus requires me to set up PLEX and Python with ports and permissions and they have to be exactly the same settings as your router. Start with PLEC set up the port either manually or automatically and give it 5-10 minutes before you test it. I always reboot the server (on windows). Next the antivirus/firewall software wait 5-10 minutes reboot/restart the server if you want. Last step the router ports and permissions. During one of these steps you should get the green light. I saved all the PLEX How-To’s to a Word Document so I could read as I went and didn’t need bunch of browser window and tabs open. None of these settings seems to take effect immediately (or even quickly) so have patience. Usually I’ve found its the antivirus/firewall settings that trip me up.
same here please have it fixed
i have just restarted the plex server twice and it is now connecting
Have you tried manual config and opened the necessary ports?
Perhaps maybe you are behind what is called a “Double NAT”?
Double NAT is a scenario where multiple routers on network are doing network address translation. Common example is a Cable or DSL modem, to which a Wi-Fi router is connected. Both modem and router have NAT enabled. Computers on the network are connected to Wi-Fi router.
If so then I had a similar problem. This is my Thread where it was confirmed and fixed. I had to go into my ISP router then I had to point it to my aftermarket router.
https://forums.plex.tv/discussion/214309/need-help-with-port-forwarding#latest
Did you set up a static IP for your computer? Whats your OS? Unfortunately I only know how to do it for Windows 7, Because that’s so far the only OS that I have Plex on.
What you need to do is set up a static IP for your computer. If this is for a windows PC then maybe I can help you. This may not be of any help, but this is what I had to do for my windows 7 PC.
I got all my information from this website called PortForward.com, It has instructions for most if not every router. This site also tells you how to set up a static IP for various operating systems. This is the link to the “How to set up a static IP on a computer” How to Set a Static IP Address on Various Systems
1
2
3
4
5
6
7
8
9
When you get to Part 9 you put the info from picture 3, which is circled in red.
Pick an ip address and enter it into the IP Address box. The ip address you choose should be very similar to the router’s ip addres. Only the last number of the ip address should be different. If the router’s ip address is 192.168.1.1, I might choose 192.168.1.10. The ip address you choose should end with a number between 1 and 254, and should not be the same as the router’s ip address. Every device that connects to your network needs to have it’s own ip address. By Jason Bauer of Portforward.com
If you find that you can not pull up webpages, the problem is most likely the dns numbers you entered. Give your ISP a call, and they will be able to tell you which dns servers to use. This is a question they answer all of the time. They will be able to tell you what you should use right away. By Jason Bauer of Portforward.com
Before you make any changes, write down the settings that you see on this page. If something goes wrong you can always change the settings back to what they were! Y**ou should see a dot in the Obtain an IP address automatically box. If you do not, your connection is already setup for a static ip.** Just close all these windows and you are done. By Jason Bauer of Portforward.com
**If you can’t connect to the internet go back and change your configuration back to what it originally was. **
You also might be behind a double nat. I had that problem also, This is what I had to do.
I had to make sure that I behind a double nat, I had help from @kegobeer-plex He instructed me to check my router in the router menu to check my WAN IP, Then he told me to check my WAN IP against http://www.whatsmyip.org to see if they were the same. My Router IP and the IP on the website he told me to check with was not the same IP.
@kegobeer-plex said:
It’s easy to fix. I’m guessing your WAN IP is something like 10.xx.xx.xx, or 172.xx or 192.168.xx. That means your ISP has a few external IP addresses, and they send the packets to a private IP that they assigned you. You can create a port forward rule in the modem your ISP provided you that will take care of the problem. In the modem, make a rule for protocol TCP, same external port, internal port is also the external port, but forward it to the IP address of the router (WAN IP) instead of the server.
Depending on what router you have it may or may not be listed in this list, How To Set Up Port Forwarding - Port Forward Check this list and see if your router is on this list. If it is then that’s pretty good news.
If your router is on this list then login to the router using the credentials you have for your router, for me its 192.xxx.x.x, The ip to login will be different from router to router, But usually I think the password and username will be the same, which is Admin for username and Admin for password, Usually with lowercase.
1
2
3
This is for my router so for you it will probably be different.
Following Picture 3, What you need to do is Put a name, Name is Plex or Plex Media Server, or What you want to call it, the port range will be 32400, The local IP is the IP that you set yourself up with in picture 9, So if you put the IP 152.124.6.75 you would put that in for the local IP. The Local IP is the static IP of what you set. And the local port will be 32400, Set the protocol to both then I had to click “add” for your router I assume you will also have an option to add, then an option to save the changes that you made.
If everything is setup correctly then everything should work and you should have remote access to your server.
Check if the port is open by using this website, Port 32400 is what to check. http://canyouseeme.org/
~Hope this Helps
