I followed step-by-step the guide, enabled port forwarding and still nothing.
This is my port forwarding configuration on the router:
And this is what my Plex settings look like:
Any idea what could be causing this? My router is a Technicolor TC7200, my OS is Windows 10.
I did try different ports but none work. I checked on the Firewall and I couldn’t see any rule blocking Plex connections. My internal IP address is correct and it’s static.
Inside your LAN, can you reach http://192.168.0.14:32400 from your server using a web browser, and if so, can you reach it from another pc/device on your LAN network?
If not, you may need a Win10 firewall rule set up to allow traffic. (I use Win10 Pro, unsure how to do this in Home, if that’s what you have)
@JamminR said:
Inside your LAN, can you reach http://192.168.0.14:32400 from your server using a web browser, and if so, can you reach it from another pc/device on your LAN network?
If not, you may need a Win10 firewall rule set up to allow traffic. (I use Win10 Pro, unsure how to do this in Home, if that’s what you have)
(I wouldn’t give DLNA ‘all’ access, I’d go domain only, as technically, DLNA is an internal/LAN access system only - apparently Plex installer tries to give all apps ‘all’ access by default)
Hi @JamminR,
I confirm that I can access http://192.168.0.14:32400 from any device connected to the LAN network. Also, the Firewall is already set up to allow Plex traffic (it looks exactly the same as per your screenshot). Any other idea?
@annoys_parrot - Are you stuck in a double NAT situation? Meaning, Is the device between your router and your ISP a straight modem? Or is it a gateway/router/all-in-one of it’s own rented from ISP? If it’s a gateway itself, you’d likely need to figure out how to configure it to bridge mode since you already have a router.
Looking up the device you mention, I see it’s a gateway of it’s own.
Are you logging into it directly? Or is there ‘another’ router before it in the chain?
I am not a network expert, so some of my jargon may be inaccurate.
My unit is rented by the ISP. I believe it to be both a modem and a router but I am not sure about it; I don’t exactly know what a gateway is. My desktop computer connects via Ethernet cable to an power-line adapter (like these ones) in room A. A paired adapter is located in Room B. The router/modem units connects to the paired adapter with an Ethernet cable too.
PC > Ethernet cable > Power-line adapter A > Power-line adapter B > Ethernet cable > Router/modem unit
I tried to look into the double-NAT section of the Plex remote access troubleshooting page but I cannot locate my router/modem external IP address on its setting page. Under _Status _there are plenty of information being displayed but not the external IP and thus I cannot confront the router/modem external IP address with my public IP address as seen on the Internet.
@annoys_parrot - No worries, sorry if I throw too much jargon.
Your isp rented unit is considered an internet gateway that also happens to have cable modem. (Most routers are actually considered an internet gateway)
if you don’t mind at least one person that’s trying to help seeing your IP addresses, send me the following information in a private message (aka PM)
tracert plex.tv > Desktop\plex_trace.txtThat’s a start for now.
Hi, did you get this resolved? My ISP just switched me from an Arris which I had configured to a Technicolor TC8717T and I’m having similar issues with remote connectivity. I’ve followed this thread and checked all of the preliminaries to no avail. What’s throwing me is the port forwarding nomenclature is different than I’ve seen.
Delete the 32401 port forward rule
Make sure on the server setting you have manually specify port selected and 32400 entered in the box
Make sure the IP address 192.168.0.7 is fixed - e.g. A dhcp reservation
Suggest adding port rule in the firewall on the server computer
Inward port rule
Protocol : tcp
Local port 32400
Remote port any
Remote ip any
Allow
(Note that port rules should not specify any program file)
If you are on windows, check the network connection is showing as private
Check that you only have one network adapter active - the 192.168.0.7 one
And check the public ip you see on canyouseeme.org is the public ip that is showing on the router wan status page
Thank you! I walked through it step by step and did these one by one. All done and checked out, but on the last step, the public ip I saw on canyouseeme.org was correct, but when I clicked on check port it said it could not see my service on port 80 which it defaulted to. I changed it to 32400 and it erred that the connection was refused. Not that it isn’t clear, but I don’t understand exactly what I’m doing. 
@“Jim Decker” said:
Thank you! I walked through it step by step and did these one by one. All done and checked out, but on the last step, the public ip I saw on canyouseeme.org was correct, but when I clicked on check port it said it could not see my service on port 80 which it defaulted to. I changed it to 32400 and it erred that the connection was refused. Not that it isn’t clear, but I don’t understand exactly what I’m doing.
Are you absolutely you walked through all the steps one by one?
What about these two related steps?
I can see that your server reported to plex.tv it was on 192.168.0.4
So it your server is on 192.168.0.4 then your port forward in the router is going elsewhere - to whatever has ip 192.168.0.7
Decide which IP you are going to stick with and fix it - and do not switch between wireless and wired. Stick to one or the other - in case that is why it changed
Yes, I understand and am sorry for not explaining it up front. As best I can tell, here’s what happened. I took the snapshot of the port forwarding rules this morning after which my ISP did a factory reset on the gateway trying to solve another problem. The server then showed up as 192.168.0.4. I then did a dhcp reservation on 192.168.0.4. I should have updated my pic. I am hardwired only.
Could you try pressing the F5 refresh button on that remote access setting page and see if it goes green
You could also get the server logs to cover that period so I can see the attempt to do a connectivity test
https://support.plex.tv/hc/en-us/articles/200250417-Plex-Media-Server-Log-Files
It is possible that it is just a timing issue on getting the status page updated - I have actually just tried your public ip and port 32400 and I got through to your server and got challenged for a login - which means the port forward is working fine.
I notice you have an old server entry from 9 months ago - lets purge that - it should not be causing problem
So click on settings / devices and then select server in left hand side column and the server entry that shows up on version 1.1.4 could be removed - that should leave you with just the current active server entry
I did as you said and it will stay green, thank you! I was pressing the apply button and it goes red when I do that. I removed the other server entry, along with a lot of other old device entries. I appear to be good, as long as I don’t press “Apply”.
Thank you so much!
@“Jim Decker” said:
I did as you said and it will stay green, thank you! I was pressing the apply button and it goes red when I do that. I removed the other server entry, along with a lot of other old device entries. I appear to be good, as long as I don’t press “Apply”.
Thank you so much!
We have timing issues with the status indicator but once it is set it should be stable - when a port forward is in use.
