Remote Access

Plex Media Server Remote Access
1

Everytime I click on enable remote access it remains active for about 10 secs then turns off, had a look through topics and can’t find a result that works

2

If you get anywhere. Please let us know.

Same issue here

3

also having same issues it turns on 12345 seconds later turns off

4

also having same issue…seems a plex update broke something.

5

It just fixed itself one day. No clue what happened.

So I haven’t touched anything.

6

So when you had this issue as well it turning green then back to red, you didn’t touch or do anything? it fixed itself?

7

My problem hasn’t fixed itself and I still haven’t heard from Plex at all which is disappointing as I purchased a lifetime pass but the product they supply doesn’t work properly and they don’t supply any kind of help service.

8

I’m having exactly the same problem. WD Cloud home doesnt seem to be compatible with Plex anymore. Even the WD Cloud server doesnt work properly, sometimes it even crashes.

I suspect the server needs an update - any ideas when that would be? I dont want to re-arrange the setup as it was working perfectly for so long.

The only device that works with Plex is my Iphone! All my other devices are showing an error message.

I’ve read the server needs an update - but that was months ago. PLEX and WD need to fix this NOW!
Whats the point in paying for a lifetime pass if it takes a lifetime to resolve a server issue!

1 Like
9

Hi everyone and Ticketyboo22 , Thank you so much !

I was literally going crazy. Checked my router, my firewall etc.

I know I made a mistake after buying this NAS. It’s confirmed! :smiley:

I hope for an update just like you. Otherwise, I’ll buy a real NAS

10

Thanks for all your conformation of the error with the NAS. The concern I would have is if you buy another NAS what is stopping PLEX then not supporting that one, they don’t seem to take seriously their commitment to their customers. You don’t even see a comment from them let alone an apology and that they are working on a fix, just silence.

11

AND still no updates - shocking customer service from both WD and Plex.

12

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