Server Version#: 1.25.9.5721 Player Version#: successfully port mapped my router but remote access wont stay connected for more than a few minutes sometimes an hour at a time

dose it matter that there are two servers sharing the same router because one is stable but my new one is not i did manually port forward the new one like i had to do with my older server ,both have been port forwarded in my router the old one works but my new one is giving me the problems

Should only matter if you’re working with automatic port forwarding (UPnP). If both servers have a manual port forward and their own IP reservations inside your home network, this shouldn’t be a problem.

can a static ip address help? [screenshot]

If you don’t have a static IP, yeah, that is a good idea. But even on dynamic IP I would not expect it to change in less than an hour. I would check the box and specify port 32400, too. Shouldn’t have to… but it can’t hurt.

Static as in as static local IP address — yes. You don’t need a static public IP address though. You mentioned you established a manual port forward… why haven’t you checked/configured that in your Plex remote access configuration? As a side note: what we’re now checking is pretty much 1:1 the ste…

well its working but still says not available outside your network but a friend is streaming right now on the other side of town :thinking: [screenshot]

Plex includes a low-quality relay service for if you can’t get direct connections to work. That is probably what is going on. Use an external tool like this to see if port 32400 is open. Don’t look at the remote access test inside Plex. Open Port Check Tool - Test Port Forwarding on Your…

I strongly recommend you check the steps from the troubleshooting support article or guide. If you provide specifics based on those findings, others might be able to help you on how to sort this.

is this the port i need to forward 47.217.151.190 [screenshot (1)]

Remote sever wont stay conneted

Plex Media Server

tom80H April 7, 2022, 12:15am 2

Did you already have a look at the related troubleshooting support article?

https://support.plex.tv/articles/200931138-troubleshooting-remote-access/

There’s also a guide with some more details

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Remote sever wont stay conneted

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