Remote User Recently Getting choppy Video

Server Version#: Version 1.32.2.7100
Player Version#: Version 4.107.2

I have a locally hosted server here in Ohio, and my wife is accessing it from British Columbia. Prior to the last couple of weeks, the server had been performing without issue streaming to her. She was able to watch everything with no lag or video stutter.

As of the last couple of weeks, while I’ve been keeping the server up to date, she’s been having issue with choppy/stuttering video. It’s made watching anything with her a nightmare. We usually have a Discord video call open, and it was no problem prior to this issue.

I could use some help. I’d like to have voice/video calls with her again while we’re watching movies.

Attached are the logs for the server during one of our choppy sessions.

I should note that I have no issue at all watching.
plex logs.txt (103.8 KB)

Bump in the hopes that someone can help.