Remote Watch Pass still active after Apple refund, cannot purchase Plex Pass

General Discussions
1

Hi,

I purchased the Annual Remote Watch Pass through Apple and tried to upgrade it to plex pass. The pass went through but never updated on my account so I asked for a refund to purchase in-app instead.

However, Plex still shows Remote Watch Pass as active on my account, and I cannot purchase Plex Pass.

Could someone please remove the Remote Watch Pass entitlement so I can purchase Plex Pass directly?

Thank you.

2

It generally takes 24 hours for us to get the update from Apple on subscription changes.

You can try contacting billing dept if they know anything different they can possibly manually remove from account. https://www.plex.tv/contact/?option=plex-pass-billing

3

Perfect, thank you