Reset PW after data breach, now can't see my server

General Discussions
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1

okay, so just reset my pw as advised by Plex and now I can’t see my server. Tried updating the latest server but still nothing.

Synology on DSM 6. Any ideas please. Not a happy Chappy :frowning:

2

After resetting your password and having it sign you out of everything, you need to log into players, log into server, and claim your server, as explained in the article below:

Once you do that and restart your players, things should appear as usual.

If you continue to have problems, let us know exactly what step from that article doesn’t work for you and screenshot the error. Your synology tag should pull in good people in case your NAS requires special attention.

3

Thanks but no dice. I dont see any servers at all to reclaim :frowning:

4

@reddwarfcrew

Are you and the Syno on the same LAN ?

Are you comfortable enough with the Syno command line to run 1 command from a SSH / Putty session?

5

I have putty open and ssh’d but I have no idea what to do. Happy for you to guide me and yes on the same lan

6

Howdy,
i have the same issue on my QNAP Device, i load the App on the browser on the desktop, but all i can see is the standard stuff and predefined channels, not my own nas which was disconnected, but i can not claim it, i have no idea what to do, hope to be able to follow here as well…

Thx in advance.

7

@ChuckPa I’ll be online for until midnight UK (45mins) then I’ll need to get some sleep. I have putty installed, switched in SSH on the NAS and connected to the NAS via putty. I’ve also stopped the Plex package on the NAS. If you can ping me the line of code then I;ll give it a go first thing in the morning if you reply after I’ve gone to bed. Thanks for the help.

8

@reddwarfcrew and ALL DSM 6 users

  1. Stop Plex
  2. Upload the tar file into the top of the Plex shared folder on the Syno
  3. Control Panel - Terminal & SNMP - Enable SSH - Apply
  4. Open Putty
  5. If like me , you’ll want to change the font. 10 point is pretty darn tiny (under Appearance )
  6. Enter the IP address of the Syno
  7. Connect
  8. It ask you to trust / accept the SSH credentials - ACCEPT / YES
  9. Login as: admin (or your Syno username) – I don’t know your settings
  10. Regardless: Your password (it will not echo anything)
  11. After you hit enter, if you get a command line in a few seconds, you got it.
  12. If it sits there… in another 15 seconds, It will have you try again (it’s rude)

When finally at the command line (you can copy/paste these if you want)

  1. sudo bash
    – enter your password again

  2. whoami
    – confirm you are ‘root’

  3. cd /volume*/Plex

  4. tar xf UserCredentialReset.tar

  5. ./UserCredentialReset.sh

  6. It will now print a couple lines and you’ll see (DSM 6) confirmed

  7. It is now waiting for the claim token.

In a new browser tab, open Claim | Plex
– COPY the token

Return to the Putty window

  1. PASTE (right-click) the token onto the line where it’s waiting for the token
  2. Hit enter
  3. In a couple seconds, either
    a. Your Username and Email – indicating success
    -or-
    b. Error (The Syno can’t talk to Plex.tv – and you and I should figure that out before next attempt)
2 Likes
9

Those with DSM 7

can use the same mechanism (it’s built right into the installer)

10

Hi @ChuckPa
does this solution apply also for QNAP NAS?

And which Tar do i copy ?

11

@mantok

If you put it in the Public share .

you change one thing

cd /share/Public
12

I follow the most you listed above, just not sure which tar file from where should be put where exactly, this is unknown , sorry :frowning:

13

The newest (best) one is the first one.

I think I should remove the old ones

done

Where to put it?

  1. Open FileStation
  2. Open the Public share on DataVol1
  3. Upload it there.
14

@ChuckPa You d’man. Thank you very much. So easy when you know how.

15

Maybe that’s why they send me :pizza: and :beers: every month?

:rofl:

16

Awesome, when i guess the solution fixed it, i would love to try this on my QNAP as well, but i am still lost about the tar… is this a file i should get from the plex folder ???

17

@mantok

You download the file from here:

Upload this to your Public folder on the QNAP

(this file contains my tool which fixes all the Linux boxes)

This one file understands:

Linux workstations and servers
Synology NAS (DSM 6 & 7)
QNAP (QTS & QuTS)
NetGate
ASUSTOR
Western Digital

and a few more exotic via a ‘bypass’ mechanism

2 Likes
18

@mantok

If this helps:

[/share/Public] # tar xf UserCredentialReset.tar
[/share/Public] # ./UserCredentialReset.sh 
 
          Plex Media Server user credential reset and reclaim tool (QNAP)
 
This utility will reset the server's credentials.  It will then reclaim the server for you via a Plex Claim token from Plex.tv
 
Please enter Plex Claim Token copied from http://plex.tv/claim :

This is where it waits for you to go get the Token.

19

Hi @ChuckPa ,

that sounds good, will try it today and update here about the progress or in case i need more first aid :smiley:

22

@mantok @CHADPC

Did you check? chmod +x UserCredentialReset.sh

I do have a README.md file