UPDATE:
Resolved as of 2019-07-15. Unfortunately I am not 100% of the possible resolution, as I took a few steps before testing.
Actions taken:
- Updated server to latest release [Version 1.16.2.1297].
- Moved music from WD-NAS Mechanical Drive to 1TB SSD on same server.
- Removed libraries, transferred contents to brand new 6TB WD RED drive.
It’s possible that the update fixed the issue. Alternatively, removing the libraries and re-adding them could have also been a solution. The third possibility was that moving the files to a new drive resolved the problem. Hopefully any of these are possible solutions to those with the same issue.
Reason for report:
Since the most recent update, music streaming has been broken on the Plex Android application.
Description:
When attempting to stream audio, the song will shortly buffer before attempting to play. The song will indicate that it plays 4 seconds of the track (no sound played), before restarting back at 0:00, and repeating indefinitely in this same 4 second cycle.
Things to note:
-
Video streaming works completely fine on the device. Streaming music to a chromecast or TV from the application still works fine.
-
Streaming music from a desktop browser works fine. The issue is solely when attempting to stream audio to the android application on the device. (Streaming audio from a web browser on the device also works, so it’s purely isolated to the application)
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This issue began happening after the most recent update.
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The exact same issue is also affecting my wifes phone after she updated the application. We both have Google Pixel 3XL’s.
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Uninstalling and reinstalling the application has had no effect.
Update:
I broke out my old Samsung S6 Edge and downloaded the most recent Plex application to it. The exact same symptoms occur - the song will attempt to play for exactly 4 seconds (0:00, 0:01, 0:02, 0:03, 0:04) and then restart, attempting to replay from 0:00.
Android Application Version:
7.17.4.1141
Server Version:
Version 1.16.1.1291
Logs:
Jul 11, 2019 14:30:57.109 [12464] DEBUG - [Now] User is useremailremoved@gmail.com (ID: 1)
Jul 11, 2019 14:30:57.109 [12464] DEBUG - [Now] Device is Android (Pixel 3 XL).
Jul 11, 2019 14:30:57.110 [12464] DEBUG - [Now] Profile is Android
Jul 11, 2019 14:30:57.111 [12464] DEBUG - [Now] Updated play state for /library/metadata/25752.
Jul 11, 2019 14:30:57.111 [12464] DEBUG - Statistics: (228d05c81e5d47ec-com-plexapp-android) Reporting active playback in state 0 of type 10 (scrobble: 0) for account 1
Jul 11, 2019 14:30:57.113 [2740] DEBUG - Completed: [192.168.0.22:43438] 200 GET /:/timeline?bufferedTime=37104&containerKey=%2FplayQueues%2F239&duration=220000&guid=local%3A%2F%2F25752&key=%2Flibrary%2Fmetadata%2F25752&machineIdentifier=8f3f5f712214dd9455e2043dd5252395eb16b662&playbackTime=0&playQueueItemID=9527&ratingKey=25752&state=playing&time=3113&token=xxxxxxxxxxxxxxxxxxxx (19 live) TLS GZIP 5ms 421 bytes (pipelined: 62)
Jul 11, 2019 14:30:57.949 [2740] DEBUG - Auth: authenticated user 1 as useremailremoved
Jul 11, 2019 14:30:57.949 [12812] DEBUG - Request: [192.168.0.28:38457 (Subnet)] GET /:/timeline?bufferedTime=35538&containerKey=%2FplayQueues%2F241&duration=198000&guid=local%3A%2F%2F8148&key=%2Flibrary%2Fmetadata%2F8148&machineIdentifier=8f3f5f712214dd9455e2043dd5252395eb16b662&playbackTime=90453&playQueueItemID=9529&ratingKey=8148&state=playing&time=599&token=xxxxxxxxxxxxxxxxxxxx (19 live) TLS GZIP Signed-in Token (useremailremoved)
Jul 11, 2019 14:30:57.950 [12812] DEBUG - Client [4549d08500699f79-com-plexapp-android] reporting timeline state playing, progress of 599/198000ms for guid=local://8148, ratingKey=8148 url=, key=/library/metadata/8148, containerKey=/playQueues/241, metadataId=8148, source=
Jul 11, 2019 14:30:57.950 [12812] DEBUG - [Now] User is useremailremoved (ID: 1)
Jul 11, 2019 14:30:57.951 [12812] DEBUG - [Now] Device is Android (Galaxy S6 Edge).
Jul 11, 2019 14:30:57.952 [12812] DEBUG - [Now] Profile is Android
Jul 11, 2019 14:30:57.952 [12812] DEBUG - [Now] Updated play state for /library/metadata/8148.
Jul 11, 2019 14:30:57.952 [12812] DEBUG - Statistics: (4549d08500699f79-com-plexapp-android) Reporting active playback in state 0 of type 10 (scrobble: 0) for account 1
Jul 11, 2019 14:30:57.955 [4176] DEBUG - Completed: [192.168.0.28:38457] 200 GET /:/timeline?bufferedTime=35538&containerKey=%2FplayQueues%2F241&duration=198000&guid=local%3A%2F%2F8148&key=%2Flibrary%2Fmetadata%2F8148&machineIdentifier=8f3f5f712214dd9455e2043dd5252395eb16b662&playbackTime=90453&playQueueItemID=9529&ratingKey=8148&state=playing&time=599&token=xxxxxxxxxxxxxxxxxxxx (19 live) TLS GZIP 5ms 450 bytes (pipelined: 2)
Jul 11, 2019 14:31:00.119 [4176] DEBUG - Auth: authenticated user 1 as useremailremoved
Jul 11, 2019 14:31:00.119 [12464] DEBUG - Request: [192.168.0.25:55047 (Subnet)] GET /:/timeline?ratingKey=14949&key=%2Flibrary%2Fmetadata%2F14949&playbackTime=236523&playQueueItemID=9236&state=paused&hasMDE=1&time=236000&duration=285000 (19 live) TLS GZIP Signed-in Token (useremailremoved)
Jul 11, 2019 14:31:00.120 [12464] DEBUG - Client [h8g7gt96rh5uypt9bdo5r989] reporting timeline state paused, progress of 236000/285000ms for guid=, ratingKey=14949 url=, key=/library/metadata/14949, containerKey=, metadataId=14949, source=
Jul 11, 2019 14:31:00.124 [12464] DEBUG - Play progress on 14949 'Old Black Magic' - got played 236000 ms by account 1!
Jul 11, 2019 14:31:00.125 [12464] DEBUG - [Now] User is useremailremoved (ID: 1)
Jul 11, 2019 14:31:00.126 [12464] DEBUG - [Now] Device is Chrome (Chrome).
Jul 11, 2019 14:31:00.127 [12464] DEBUG - [Now] Profile is Web
Jul 11, 2019 14:31:00.127 [12464] DEBUG - [Now] Updated play state for /library/metadata/14949.
Jul 11, 2019 14:31:00.127 [12464] DEBUG - Statistics: (79jw69tcr6vnzpv6ilpmnyxi) Reporting active playback in state 1 of type 10 (scrobble: 0) for account 1
Jul 11, 2019 14:31:00.132 [4176] DEBUG - Completed: [192.168.0.25:55047] 200 GET /:/timeline?ratingKey=14949&key=%2Flibrary%2Fmetadata%2F14949&playbackTime=236523&playQueueItemID=9236&state=paused&hasMDE=1&time=236000&duration=285000 (19 live) TLS GZIP 12ms 570 bytes (pipelined: 12)
