[Resolved] Local Media Assets not detected for TV Shows (Ubuntu 20.04)

Try one thing for me please?

I thought I spotted something but would like to see if you can confirm it.

  • Convert the JPG -> PNG and save an identically named PNG next to the JPG.
  • Repeat the Scan & Analyze steps.
  • Edit the Season and see if the image is there to select.

No change

com.plexapp.agents.localmedia.log (30.7 KB)
Plex Media Server Logs_2021-01-19_23-06-59.zip (3.1 MB)

Would you mind turning VERBOSE logging back OFF?

It makes a mess. DEBUG logging is more than enough.

VEROSE only gives us 2 minutes maximum elapsed time.
Not enough to see what’s happening because it logs every mouse action and data packet.

1 Like

Went ahead and removed/emptied trash/readded/scanned/analyzed again. Note that I scanned and analyzed twice, since I had Local Media Assets as my second agent instead of the primary for the first time.

com.plexapp.agents.localmedia.log (58.5 KB)
Plex Media Server Logs_2021-01-19_23-48-44.zip (2.6 MB)

this is my stacking which works.

Screenshot from 2021-01-20 01-03-01

My stacking for TheTVDB matched yours on the initial run in my previous post, then I swapped it back to what I had previously for this thread, which was LMA > TVDB > Theme Music, and did a re-scan and re-analyze. Neither allowed the season poster to pop up

LMA on top blocks TheTVDB agent from running. It’s never advisable to have it listed first.

Good to know about the blocking. I typically have it on top only when I’m trying to get LMA to show up.

I do find it interesting that not even the TVDb posters are loading when LMA is the second agent. I’ve checked the API endpoint (https://api.thetvdb.com/series/362392/images/query?keyType=season) and the two posters are returned as expected (https://thetvdb.com/series/wandavision)

I’ll caveat the above that the TVDb season poster (not my LMA) shows up when editing the poster on an episode, not the season.

One thing that will work… Upload a photo (drag & drop)

Make sure it’s what you want because the photo will go into a different area and be kept there for the life of the PMS installation.

Yep yep, that was going to be my fallback until a solution is found for my LMA

@f_p21

I finally got some time to resolve this:

  1. Naming seasonXX.jpg or seasonXX.png
  2. Place in the Season XX directory.
  3. “Refresh All Metadata” for the series (to activate the LMA)
  4. Now edit the Season poster in the Plex/Web preplay screen and select it.

Should you make a mistake with file naming or need change the image:

  1. Remove the image
  2. Scan Files
  3. Empty Trash
  4. Clean bundles (1/2 the Plex Dance)
  5. Place correctly named poster in proper location with media.
  6. Refresh all matadata for the Series (to activate the LMA again)

Still nothing

com.plexapp.agents.localmedia.log (608.1 KB)
Plex Media Server Logs_2021-01-20_19-22-23.zip (2.8 MB)

Update:

I tried this strategy for Attack on Titan and it worked perfectly:

So this was clearly an issue specific to WandaVision, which was also still failing to receive any metadata from the TVDb API. Even though the show said it was matched, I manually rematched it to WandaVision and the TVDb data AND my custom season poster showed up as expected.

End of the day, I’m not sure if there was an issue with the TVDb API being down or having incomplete data in its response (which is not uncommon) or if Plex had trouble auto-matching to my TV show despite me following the desired naming pattern, but having my season poster inside of the season folder and named “seasonXX.jpg” and making sure my show was (1) matched correctly and (2) receiving TVDb data resolved my problem.

That said, I still struggle to get local media assets to show up on the season level for media that is not found in TVDb, so that is still an issue.

Update:

I was able to get non-TVDb local media assets to show up by changing the match to personal media. After I clicked that, suddenly all of my local posters showed up.

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