Server Version#: 1.24.5.5173
Player Version#: Web Player 4.63.0
Local Media Assets is not working using the new Plex Movie Agent. No matter how many times I scan files and refresh metadata, the posters I have (named correctly and in the correct folders) do not show up. Especially frustrating is that the new Plex TV Agent handles posters and other local media assets just fine, it’s only the new Plex Movie Agent that doesn’t work.
I have my server located on a Raspberry Pi and it was just updated to the most recent version so I know it is up-to-date. I am not a Beta user. I have the box checked next to “Use Local Assets.” so it should be picking up, but it isn’t. Am I doing something wrong or is this a bug?
For some of them this might be the case, but for one of the movies I literally added it just today and the poster that I have saved as a local media asset is not working. So while that could be part of the problem, it’s not the whole issue.
Ok, so my main movies folder is named Plex Movies so for example, the movie I added today was The Librarian Quest for the Spear (2004) so the directory would be:
/Plex Movies
/The Librarian Quest for the Spear (2004)
The Librarian Quest for the Spear (2004).mp4
poster.png
The movie matched just fine, but it didn’t pull the poster information. That same naming convention used for a TV show in the TV area works just fine, but it’s not working in movies. Based on the instructions on how to add local media assets this naming should be working.
Nov 18, 2021 00:27:50.847 [0xb6c62dcc] DEBUG - VideoFile: found embedded genre tag 'Adventure; Action; Fantasy'
Nov 18, 2021 00:27:50.851 [0xb6c62dcc] DEBUG - MediaFile: found embedded image, saved to '"/tmp/cd4b768290ebd0d9c05b6c2718de53f5.jpg"'
Nov 18, 2021 00:27:50.851 [0xb6c62dcc] DEBUG - [MI] Closing input file: "/mnt/server/Plex Movies/The LIbrarian Quest for the Spear (2004)/The Librarian Quest for the Spear (2004).mp4"
Nov 18, 2021 00:27:50.857 [0xb6c62dcc] DEBUG - Matcher: found 3 auxiliary files in "/mnt/server/Plex Movies/The LIbrarian Quest for the Spear (2004)" (single media: no)
Nov 18, 2021 00:27:50.857 [0xb6c62dcc] DEBUG - Matcher: no sidecar subtitle files found for "/mnt/server/Plex Movies/The LIbrarian Quest for the Spear (2004)/The Librarian Quest for the Spear (2004).mp4"
Nov 18, 2021 00:27:50.858 [0xb6c62dcc] DEBUG - Matcher: no valid subtitles found, removing any existing media bundle file
Nov 18, 2021 00:27:50.859 [0xb6c62dcc] WARN - Caught exception trying to convert extra data attribute 'originallyAvailableAt' with type 1 and value '2004-07-12' ~ bad lexical cast: source type value could not be interpreted as target
Either remove them or disable Prefer local metadata should the problem.
There appears to be more than one media file in that folder - in these cases you cannot use generic filenames for posters like poster.png and must name it the same as the file e.g. Movie (2020)-poster.png
There is also an embedded image in the file itself - if you have “Prefer local metadata” enabled it will use this one first.
Renaming the file worked but I don’t know why the logs indicate that there is more than one media file when all there is in the folder is the movie and the poster.
No I don’t mean image file, I mean there is more than one video in that folder. If this happens we cannot know which image you want associated with which video so you must name it according to the one you want it linked to.
Could you do me a favour and check “Enable Plex Media Server verbose logging” in the server settings, then refresh the metadata again and then grab fresh server logs for me? Once you’re done make sure to disable verbose logging again.
The previous log you sent indicates that there should be the movie file plus 3 other files in that folder, enabling verbose will list all the files we see in the log.
