Server Version#: 3.87.2
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I’m running into issues with a lot of movies where plex isn’t grabbing the metadata. Plex is either giving me a black image or it is looking in the local media assets. I went and used MP3tag to strip out any information found in properties of these files. . I’m using filebot for all of my naming and I have my local media assets at the bottom of my agents list in server settings (tried un-checking it as well). I’m still picking up blank images for movies or it’s reading the local media assets vs grabbing them from the movie db. I’ve deleted the entire movie library, ran through the plex dance, rebooted, re-added the movies library. Still running into the same issue.
If I manually match the files it will find it using the moviedb, but it never updates the poster. I added some new movies and they are working ok.
In regards to the air heads 1994, I’m not sure where it’s getting that info from. I don’t have listed like that and when I checked the properties in windows there is no metadata added to this file. The only thing it could read that from is the folder but I have tons of movies with folders like this that it doesn’t pick up the folder name.
I have all the log files but I’m not sure which are best to post for this situation. I attached the agents imdb log.
You say you are using TheMovieDatabase but you provided the log for the Plex Movie agent. TheMoveiDB agent has it’s own log. I don’t see Airheads or Grumpier old men in the log you provided.
I’m not seeing either of those movies in the log. I see other movies being scanned and their posters downloaded. Can you do the Plex dance for Airheads and then get me the scanner.log and themoviedb.log. And include the imdb.log file just incase you somehow have the wrong agent set.
Ok. I’m going to use another movie as I was messing with AirHeads and got it to show up. I have a bunch of other titles that seem to be stuck that I’ll try with. I’ll get that information here soon.
Quick question. Does Plex look at the folder names? I don’t have local media assets checked and it’s at the bottom of the list. It seems a lot of the files are coming up as the folder name. I have made sure the metadata in the file is blank. I think this causing issues but it never has until yesterday.
Example that doesn’t work: Folder- Date.Night.2010 - Date Night (2010).avi
Example that does work: Folder - Darkman (1990) [1080p] - Darkman (1990).mkv
Example that does work: Folder - Daredevil - Daredevil (2003).mp4
EDIT:
I was reading this earlier and this is how I have it setup but it still is looking at the folder names. The reason AirHeads started working is because I removed the 1994 out of the folder name. Now it is just AirHeads. Tested a few other folders, same thing.
It seems like it’s stuck looking at local media assets for some reason.
Here is another movie that is stuck even after the plex dance. It’s not in a folder and the other Samurai X movie came up without issues.
Movie: Samurai X Reflections
File Path: * /Volumes/Movies 10TB/Cartoon Movies/Samurai X Reflection (2001).mkv
Edit: So I have two movie folders. Cartoon Movies and Movies. Cartoon movies isn’t looking at the local media assets. Movies is. I have a folder in Cartoon Movies called Robin.Hood.1973.720p.BluRay.X264-AMIABLE and it picked it up just fine without issues. Every movie that is having issues in “Movies” has an odd folder name or has the year not in parenthesis. I think at this point I should just do a clean install of Plex and start over.
I followed the steps to rebuild the libraries from scratch and even after a full rebuild of all the libraries I’m still looking at the local media assets. I’ve verified that local media assets is at the bottom of the list for agents on everything. None of them are ticked either. I do understand the folder isn’t named properly but scanner never cared or looked at that information until recently. Is there anyway I can tell plex not to look at local assets by changing something elsewhere? It doesn’t seem to be working at all when I change it under agents in the settings.
Make /Volumes/Movies 10TB/Movies/Grumpier.Old.Men/Grumpier Old Men(1995).mp4 into /Volumes/Movies 10TB/Movies/Grumpier Old Men(1995)/Grumpier Old Men(1995).mp4
You are correct but folder names have never been an issue for me for years now. This just started happening the other day. When I did a full refresh of metadata all the sudden a bunch of movies lost their information and posters after the refresh was done. It created hundreds of broken files that have been fine for years. I started searching and I keep finding posts on moving local assets to the bottom to fix this, but it’s not working for me. I don’t have local media assets box checked and its at the bottom of the list but still the scanner is reading the local properties.
It’s also reading the meta data properties of movies as well during the scan. If there is anything listed in the “Title” on the details of any movie file Plex scanner is reading that vs the file name regardless on how the folders are setup.
Yes and I still have movies that are following guidelines and not being picked up due to the scanner reading the title in the metadata of the file. However why did it decide to break a bunch of my files out of nowhere when it’s worked for so long and why is local media assets still looking at files when I have it disabled?
Samauri X Reflections is a good example. I had it just sitting in the cartoons folder with the proper name and it was fine just like the other Samurai X movie right next to it. After the scanner went nuts it broke this movie but not the other one.
Since then I’ve done the plex dance with it, put it in a folder correctly named, used filebot to name it, and removed all the metadata (which was correct but I removed it anyways) and have deleted and rebuilt all the libraries in Plex. This is what comes up. Fix match finds the movie but it never updates. It’s just stuck like this. Clearing bundles, optimizing database, empty trash has no effect.
For Samurai X Reflections, TheMovieDB does not have that movie in it’s database, so it won’t match. Or at least I couldn’t find it.
I’m a little confused on what you mean by it’s using the local media asset.
If a movie can’t be matched, it will use screengrabs of the file for the poster. PMS always creates these screengrabs and uses them as a backup when needed. The Local Media Assets option has no bearing on this.
Logs shows, that the LMA Agent indeed was triggered. 2019-02-22 14:12:32,199 (70001224d000) : INFO (localmedia:198) - Looking for local extras in path: /Volumes/Movies 10TB/Cartoon Movies/Samurai X Reflection (2001)
Do note though, that each primary agent has it’s own settings, so please verify, that LMA agent indeed was disabled for the primary in use.
Also, I see nothing in the logs, that mentions the Plex Dance, and do see in the logs, that the agents are picking up info from existing bundles
So do take one movie, like Grumpier Old Men, make sure you fixed the folder it resides in, and do the Plex Dance on that
I may not be using the right terminology. Sorry it’s been a long week. I have another example.
Predator (1987) Doesn’t pick up and gives me the screengrab as a backdrop. I know the folder name doesn’t contain the date. The majority of my folders do not contain the date in them.
I thought for some reason this was reading the title in the properties of the file. Which I had issues with when I first setup Plex and when I dragged local media assets to the bottom of the agents list for all of the agents it fixed my issue on the next refresh and didn’t look at this info. Predator seems to pick this up for some reason vs using the title FileBot gave it.
When I first setup Plex a long time ago local media assets was on top of all the agents in settings and this file would come up as When I had local media assets on top it would have named this movie “Predators.2010.REMASTERED.1080p.BluRay.H264.AAC-RARBG”. I had to “fix match” on a lot of them until I learned about dropping local media assets to the bottom of the list and refreshing the data. Once I did that it was all fine until I reported the issue.
Edit: Just saw your other reply.
LMA is disabled I just double checked. As for the plex dance in the logs I did those mostly last night and early this morning. I haven’t done a plex dance with anything as it’s still refreshing all data. I’ll try after it’s done. Thanks again for the help.
