Server Version#: 1.16.6.1592
Player Version#: latest roku version.
Not sure if this is where I should post this, or just in general discussion. But after searching I came up with nothing…
We have been noticing that when we want to skip back or rewind during a livetv session, plex will not be in the same spot in time as we are. This is sorta hard to explain, but here goes:
When on livetv. at say 2pm. and we want to rewind 10 seconds, etc. Plex will be like an hour off and one quick skip back or pressing rewind will put us an hour before what we were actually watching. We then have to fast forward all the way back to where we were just watching. From there we can skip back or rewind normally. I hope this is a good enough explanation lol. Is there anything I can provide that can point out the root cause of this for you? It seems like I can repro this fairly easily, and on multiple roku’s.
Bumping this as there has been no response. This IS an issue that happens frequently. I perhaps am not explaining it very well. But please let me know if I need to explain further or can answer any questions.
Bumping this. The issue is still there. I am not sure why there has been no response?
If we are watching livetv, and I want to back up 10 seconds. Most the time, the first time we do this after watching livetv for a while, it will actually back up the stream up to 30 minutes, plus. And sometimes, even if we do fast forward back to where we want, the stream continues to go from that first spot it backed up to. Perhaps if I provided a video of the issue, that would be more helpful? It is SUPER frustrating when this happens.
You’re not paying for Elevated Support - that is certain.
Suggestions - while we wait for Elevated Support:
If Live TV is transcoding - and you don’t have lots of horsepower - problems like this are commonplace. I have LOTS of horsepower, but when transcoding - problems like this are commonplace.
Go to the Plex App settings, and ensure ‘Allow MPEG-2’ is enabled. That might actually allow Direct Play and if so, moving around in the stream should be easier - and work most of the time. That’s really all that comes to mind, ATM.
Direct Play, or the Highway - is my motto.
If you try this while recording something, particularly the item you’re recording - all bets are off - you’re on your own, Buddy.
Note:
While this hateful thing is playing (lol), you can check it’s state (Direct Play or Transcoding) by bringing up the OSD, going over to the Playback Options, and checking the stream status - or by opening up a Plexweb and going to the Dashboard Details.
That might help you decide how you could achieve Direct Play - if it tells you why it’s Transcoding - if it is.
Thanks. Yes I have checked all that stuff, and am a long time plex user I know when something is direct playing or transcoding. I mean my server isn’t crazy, but it’s a 3900x with 64 gigs of ram. I am transcoding to ram, I have nvme cache drives where the appdata folder sits. I mean I don’t know how to make this thing any faster. The server doesn’t do much until I have a few 4k movies being streamed or I get 6+ streams going. And even then it runs around 60% cpu usage. Ram never goes above 60%. Plex has never used more than 10 gigs of ram. It’s just ugh. At this point it is almost more frustrating that nobody can get a response to this stuff. Either on this thread here or the other one. I mean even a response of “We are here and don’t care about your issue” would be better than what we are getting right now…
It doesn’t matter if I direct play or transcode, but have worked on changing things to force that. I know ram doesn’t mean much, but it is better on my cache drives lol. And yes I have used cache drives for transcode for a long time. There was no ‘hacking’ involved. I pointed /transcode to /dev/shm per many guides out there. This gives transcodes to the /tmpfs structure which by default is half system ram, so 32 gigs…
I disabled hardware acceleration a while ago, and just recently re-enabled it. This has not changed a thing. I’ve messed with these settings until I have been blue in the face. I’ve used different versions, cleanly installed, etc. This is a plex bug and they are not acknowledging it.
Live TV & DVR is the one thing that makes using the RAM disk not such a great idea, you never know when the system will come along and remove one of the segment files.
I know when something is direct playing or transcoding. I mean my server isn’t crazy, but it’s a 3900x with 64 gigs of ram. I am transcoding to ram, I have nvme cache drives where the appdata folder sits. I mean I don’t know how to make this thing any faster. The server doesn’t do much until I have a few 4k movies being streamed or I get 6+ streams going. And even then it runs around 60% cpu usage. Ram never goes above 60%. Plex has never used more than 10 gigs of ram. It’s just ugh. At this point it is almost more frustrating that nobody can get a response to this stuff. Either on this thread here or the other one. I mean even a response of “We are here and don’t care about your issue” would be better than what we are getting right now…