I apologize for any inconvenience you’ve experienced. Initially, I attempted to replicate the issue but was unsuccessful. Upon closer examination, I conducted a test where plex.tv was intentionally made unreachable (no internet access, and I blocked the site on my network). During this test, I observed that it reverts to the old screen, which appears to be an oversight on our part.
That said, it’s important to note that the Link Screen failing to provide code would also be affect by not having connectivity (specifically connectivity to plex.tv). In theory, if this is the case, the login screen would also encounter issues since it relies on internet connectivity.
In summary, could you please confirm whether your Roku device has a stable internet connection? This will help us further troubleshoot the issue.
One way to check for in our app, is to press back until you see the “Exit Options” screen. Does that have a button to “Go Online”? If that is present, it indicates the Roku is unable to contact our servers.
