Just wanted to provide a quick update here on this topic.
First - I made a comment that has received some attention in a way that wasn’t intended. In the message at the top of this post I stated:
This was intended to indicate that after the release started rolling out to users we were seeing reports from people around remote button press issues that had not been observed in beta testing, internal testing, or release prep. At the time, we had started investigating things like some people being on a Roku OS 15 update, as well as reports from a few weeks back where Roku back buttons had stopped working for some users (this had happened independently and apart of any updates to the Plex Roku app). The “funkiness” comment here was typed while in the midst of these investigations and was focused on the concept of reboots “fixing” things for people which is behavior we had not observed before (and thus “funky”). Since then we completed investigations and with community help have identified a bug that could really mess up navigation once it occurred and fixed that and an updated release went out earlier today (ref: Fix focus and navigation issue after playing a season item).
Speaking of that release, it should be available to everyone at this time and addresses that primary bug as well as a few other minor issues. We have also been working hard at understanding other bugs and issues and the team has already started addressing things like better handling of very old server versions (we also strongly encourage everyone to keep your servers updated) and other minor issues. Those fixes are already out in our preview channel that all are welcome to try out.
Finally, I wanted to close with a note regarding this comment:
I believe in this community and in providing as many answers as I am able to in my role as a representative here. This answer does reflect an answer for the time it was written. It was not indicative of any future state nor was it intended to be a response to the many messages and comments around the new experience. Having been involved throughout the Roku preview and release here, it is tough to feel that you don’t have the context to engage on what is driving much of the current conversation. There is a serious effort being made to obtain that context and I will give as many answers as possible during the process. As a user I feel that a response or answer, even one that is unpopular or disliked, feels better than silence. There are many of us doing our best to follow this approach. Also, we will continue to engage in conversations on what feature gaps might exist and work through bugs and issues to get this stable quickly and in partnership with this amazing community.
